Tag: rules

Staff discretion

Very interesting word discretion. It gives me the image of someone tapping the side of their nose, saying nudge, nudge, wink, wink. But in the library world, its about giving the staff the opportunity to ‘bend’ the rules, where they deem there is a situation where they should be bent. Rules are important. They aim …

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Policy vs Public Relations

This topic has been on my mind for a while and I don’t know what the solution is, but I think I am more open now to possibilities. All libraries have rules and policies for their members and users, however, we also have situations where it is prudent, from a Public Relations perspective, to bend …

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