Tag: customer service

RFID – Why and how you should make it happen in your library

Today was the 2nd seminar that I have been involved with as part of a sub-committee of the Public Libraries Victoria Network (PLVN). This time, it was the Operations Special Interest Group in the lead, in conjunction with the ICT Special Interest Group, of which I am the convenor. The day was attended by 84 …

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Lesson learned from a supermarket

My local supermarket has just added an extension to its store and done some renovations to the rest of the store.  One of those renovations was to change the express checkout area, increasing it from 2 to 4 checkouts.  However, with the increase, came a change in how they were accessed.  The new system required …

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