Tag: conflict

Blog June 2013 – Day 22 – Unpleasant side of customer service

I love helping people find what they need. The ‘customer service’ side of librarianship is one of its great attractions for many people, me included. The problem is that not all ‘customer service’ interactions are pleasant.  People are people after all and they come in to your library for a time, with all their baggage, …

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