Category: library users

Predicting use patterns

Its Day 5 of the 30 blog posts in 30 days challenge, its Saturday and I worked today, so I thought I’d share a bit about working a weekend shift in a public library. It seems to be a habit of ours to start work on a Saturday, trying to predict what sort of day …

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Copyright and our users

We all know that our users don’t really care all that much about copyright. If they did, they wouldn’t be ripping CDs and DVDs or illegally downloading a wide variety of content in a wide variety of formats from the Internet. We know it happens, but apart from the producers of such content and formats, …

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Library Day in the Life 2010

Today, 25th January, was Round 4 of the Library Day in the Life Project. The aim of the project is for librarian’s to document what they do in a day, for others to discover.  So here’s mine. To give context, I am an Information Librarian working for the Casey-Cardinia Library Corporation – a public library …

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Tagging thoughts

I’ve been pondering again. So I’m going to inflict it on you. We have recently added Chili Fresh reviews to our catalogue.  I like it, its easy to use, easy to add reviews, we have the weight of Chili Fresh reviews from around the world to populate our catalogue and they have some really cool …

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Rewarding customer loyalty

We all know about the various loyalty schemes run by the big chains, whether they are supermarkets, airlines, department stories, online sellers etc.  Even small coffee shops do coffee cards to encourage repeat patronage. However, I came across the rewarding of customer loyalty in a different way recently, which got me thinking about this topic …

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A library flood – one week on

As promised, here is the update.  Its quick.  Check out the previous blog post for the details of what happened, and for Monique (Branch Managers) update in the comments. The cleaners did a great job and the carpet was dry and library staff were able to put all the shelving back to its normal places …

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A library flooding experience

It could have been a lot worse, but with so many people expressing their empathy, I thought I would take the time to blog the story of my library being flooded.  I will blog later about the implications further down the track. Yesterday in Melbourne (Thursday 26th November), a severe thunderstorm came through, causing widespread …

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LibMark Digital Marketing and Libraries Pt 1

After my last post,  it seems only appropriate that this one is my notes taken from a marketing seminar. LibMark, which is the marketing subcommittee of the Public Libraries Victoria Network, ran a full day seminar on Digital Marketing and Libraries on Friday 23rd October.  From here on in are my notes from the day, …

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Giving the user what they don’t want

Got thinking about this topic the other day at work. We are trialling self-serve holds, where the patron collects their own hold. We are trialling it, because our holds are getting out of control, since we changed our LMS with a consortia of now 12 library services and dropped our holds fee. So now our …

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VALA 2008 Conference – Day 3 – Stuart Weibel – Plenary

Next Space (OCLC) magazine includes a social networking article featuring Stuart Weibel. Where is the Library as a brand? Perceptions of libraries and information resources – OCLC report (available online) 3300 respondents to questions on library use, awareness and use of library electronic resources, internet search engine the library and the librarian, free vs for-fee …

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