Category: library users

Making things easier for our users

In my current, short-term (sigh) role as Acting Information Services Librarian, I work closely with our Publicity Officer (our desks are adjacent in our own little corner at our library HQ). We were talking the other day and it was brought home to me how much work is done behind the scenes to make things …

Continue reading

You know you are a 21st century public librarian…..

Picking up from a wonderful post of the same title from the Blue Skunk Blog (http://doug-johnson.squarespace.com/blue-skunk-blog/2012/1/13/you-know-you-are-a-21st-century-librarian-when.html) and adjusting for working in public libraries.  Enjoy! You know you are a 21st century public librarian when: you get excited about getting a real life reference question you lend more DVDs than books you hand out more keys …

Continue reading

Library Camp Australia – Melbourne 2012

After a week chock full of wonderful conference joy at VALA, it was a further joy and a bit of a relief to be able to attend Library Camp Australia 2012, at the Unversity of Melbourne on February 12th. Here are my assorted notes from the course of the day.  1st session – Jason Griffey …

Continue reading

Big Ideas – Concurrent Session 6 – VALA 2012

Repositioning Brimbank Libraries for 21st century service deliver – Chris Kelly & Jarrod Coyles  Libraries are competing for the time of their local communities. They have to have a good knowledge of not only their current users, but also of whole community. Commenced a period of substantial change, which moved it from a collection service …

Continue reading

Libraries & the Post-PC era – Jason Griffey – VALA 2012

Steve Jobs 2010 – analogy to cars – we have had PCs for 30 years, but now our needs are being fulfilled by other devices – pads and smart phones for example.  Once upon a time………… there was a princess, the princess loved books, but the princess also loved computers – enamoured with the digital, …

Continue reading

What we want for our users

Happy New Year everyone. Here’s hoping that 2012 is better than 2011, regardless of whether it was good or bad. I just finished reading a post by Andy Burkhardt at Information Tyrannosaur which got me pondering. I’m only new to Andy’s blog, but I highly recommend you check it out, if you haven’t already.  Entitled …

Continue reading

Staff discretion

Very interesting word discretion. It gives me the image of someone tapping the side of their nose, saying nudge, nudge, wink, wink. But in the library world, its about giving the staff the opportunity to ‘bend’ the rules, where they deem there is a situation where they should be bent. Rules are important. They aim …

Continue reading

What is roving reference anyway?

We are moving towards roving reference at our library. This is a very new concept for us, as we have always been tied to a desk. However, with the introduction of RFID, we have the potential to move out from our desk.  The potential is not yet fully realised, so until it is, we will …

Continue reading

User determined use

There’s been a lot of talk about the future of libraries, but it is mostly coming from librarians and naysayers predicting the end of the book. I am looking forward to the results of research our library is conducting on the topic, which will include input from our library users. But in the meantime, they …

Continue reading

Balancing good service demands

How do you ensure that everyone you serve gets equal service, as well as good service? This comes to mind as I was dealing with a library user the other day, who was also a former neighbour. We got to catching up (as you do), but the catch-up went longer than the transaction that was …

Continue reading