Category: library users

Interesting questions we get

Librarians are trained to answer questions. We are taught the reference interview process so that we can discover what the asker is really seeking, as often what they initially ask for is either too general, or not really what they are wanting at all. But some questions are just too general or maybe too tentative …

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Seeing is believing

At a staff meeting yesterday, I asked staff for feedback on our training blog. The overwhelming response was that actually using the database and seeing what it can do (achieved through an introduction and series of questions that utilise its different features), made staff more aware of the resource in their daily work, more likely …

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The Good, the Bad and the Ugly

If you want to see a true representation of humanity, spend some time at your local public library and you’ll get to see them all. Just a sample of the sorts of people we have come across recently: The Good – people who find keys, phones, cash etc in or around the library and hand …

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Objective and subjective

Was reading a newspaper article about how some pharmacists are refusing to dispense the pill, because it goes against their personal beliefs.  An interesting dilemma. Although our similar dilemma is not  life threatening, librarians have to deal with this every day.  We lend out titles that go against our beliefs, we give access to information …

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Problem users defined

Thanks to Stephens Lighthouse (http://stephenslighthouse.com/2012/06/11/classifying-difficult-customers/) for the pointer to the article on Boing Boing – Classes of annoying customers. The categories arise from a study by a Washington State University student and in summary are: • Badmouthers • Paranoid shouter • Customers with poor hygiene • Some customers make outlandish requests • Service rule breakers • …

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Use of library spaces

Wandering through the shelves today and noticed a woman had curled herself up in one of the library’s armchairs. She looked quite comfy and obviously felt that way too, as she had also removed her shoes. Although our spaces are primarily set up to support our lending, we also provide a lot of seating for …

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Added value

We went to Healesville Sanctuary today, which is the Australian animals specialty zoo in Victoria, set in a beautiful bushland park about an hour or so north east of Melbourne. I love Australian animals and knew what to expect as I have been there several times before, but it was the added value that made …

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Building the right atmosphere

I took my daughter for her first facial this morning as a treat and whilst we were waiting, noted the atmosphere they set. The lighting was soft, the music was soothing, there was the smell of relaxing scented oils in the air and even the picture on the wall exuded peace. Perfect atmosphere for a …

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Change the image of the public library?

I’ve read quite a few article over the years, that talk about wanting to change the image of the public library. I can understand that.  For example, I had a couple come into the library today to use our Internet. The young man had commented that he hadn’t been to a library in years and …

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Public opinion of public libraries

Its Blog Every Day of June again and I will endeavour to do exactly that. The past two years I have had some idea of what I would blog about, this year not so much. So it will be interesting for all of us to discover just where we go. Today I was working relief …

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