Category Archive: library users

Jun 22

Blog June 2013 – Day 22 – Unpleasant side of customer service

I love helping people find what they need. The ‘customer service’ side of librarianship is one of its great attractions for many people, me included. The problem is that not all ‘customer service’ interactions are pleasant.  People are people after all and they come in to your library for a time, with all their baggage, …

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Jun 21

Blog June 2013 – Day 21 – Your reach

Besides this blog, I have been a presenter and have some other author credits to my name, as well as organising professional development events. I have had people tell me over the years, that through these things I have impacted on their professional lives, helped them learn new things and new perspectives and more. But …

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Jun 17

Blog June 2013 – Day 17 – Patience – a vital library skill

I’m not a patient person generally. I want things done and I want it done now.  But I have learned the value in patience in life in general and in the library as well. Much as I want all the new things, changes, adaptations, removals etc to happen at the time that they are all …

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Jun 14

Blog June 2013 – Day 14 – The user experience

It’s easy to think that the user experience of a visit to the library is pretty stock standard. Nothing exciting, no different to going to the supermarket or the petrol station, or one of the many other places we go or things we do on a regular basis. But the user experience is different for …

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Jun 10

Blog June 2013 – Day 10 – Social media monitoring

We planned an afternoon out and thought it would be nice to eat lunch somewhere close to our intended destination. So I went online, looking for eatery options and discovered a range of reviews available for the one I chose to focus on. The reviews were mostly very positive, but a couple were not, focused on …

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Apr 22

Connecting the dots: people, libraries and technology

The State Library of Victoria hosted this event, in conjunction with Public Libraries Network Victoria last Friday.  There was good representation from libraries across the state and I am happy to say they weren’t all tech people. Anyway, here are my notes from the day.   NBN and libraries of the 21st century – Mary …

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Mar 29

Technolust: the fifth column of the information counter-revolution (VALA Events 2013)

On Wednesday night, I attended the first VALA event of the year, where Hugh Rundle from Boroondara Libraries spoke on Technolust and libraries. It was a very interesting and thought provoking talk, which my notes do not do justice to, but they will at least give you an idea and hopefully get you thinking as …

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Dec 15

Victorian Public Libraries Survey 2012

For many years, our public library service has been part of a consortia that conducts an annual survey. We have been participating for many years, but this year the number of library services more than doubled, so the data we received, both for our library service as well as for all those involved, is even …

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Jul 19

Emerging Technology Forum – Geelong 2012

I was happy to again be attending the ETF, which is a collaborative training event organised by Deakin University, Geelong Regional Libraries and Gordon TAFE. With a new format and new location and with a theme of “Using technology well”, it was an amazingly insightful day. Here’s my amazingly detailed notes from the day – …

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Jun 30

Public libraries now and always

I will end this year’s Blog Every Day of June the way I started – with public libraries. I never planned to work in public libraries. I wanted to be a librarian since Grade 6 and always imagined that I would be a school librarian, or once I had done by library course placement in …

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