Category: library staff

When something wrong can go right

We learned an interesting lesson yesterday at our library, which also resulted in unexpected promotion of the library. We are introducing pre-overdue notifications via email, so sent out an introductory notice to all our users with email addresses on their accounts, to let them know it was coming and to give them the option to …

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Familiarity breeds contempt

I was at a meeting in the city today, walking up the Paris end of Collins Street back to catch my train, when I realised my whole viewpoint of that area had changed. I used to be reticent about having to be in that area, as I didn’t know it. However, after having had to …

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What does a librarian do away from work?

Besides more work, lol. Kathryn at Librarians Matter reminded me that its the weekend and things should be more relaxed. So after the intenseness of yesterday, I am sitting here this morning, pondering what librarians do when they are not working – at home as well as at work (we are a dedicated bunch really). …

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Twitter: the nth wave

I joined Twitter quite a few years ago and over time my use of it has developed, until we now have a settled relationship, where I use it almost exclusively as a professional development and support tool. Which means I look to other librarians for interesting information, new ideas and to support and find support …

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What is roving reference anyway?

We are moving towards roving reference at our library. This is a very new concept for us, as we have always been tied to a desk. However, with the introduction of RFID, we have the potential to move out from our desk.  The potential is not yet fully realised, so until it is, we will …

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User determined use

There’s been a lot of talk about the future of libraries, but it is mostly coming from librarians and naysayers predicting the end of the book. I am looking forward to the results of research our library is conducting on the topic, which will include input from our library users. But in the meantime, they …

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Balancing good service demands

How do you ensure that everyone you serve gets equal service, as well as good service? This comes to mind as I was dealing with a library user the other day, who was also a former neighbour. We got to catching up (as you do), but the catch-up went longer than the transaction that was …

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Spontaneity

I am not a very spontaneous person generally. Although I’ll often get it in my head to add one more thing to the list that I have to do, because I can do it in time. But I am spontaneous on the odd occasion and I discovered there is reason to be so, ‘cos its …

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Library uniforms

I was tweeting this morning, lamenting having to work a Saturday shift on a long weekend, when the following exchange occurred with @Girlwithshoes: (displayed here with permission) Girlwithshoes Librarian of sorts @michelleamclean I will be bringing about a day’s work home with me too – but at least I can do it in my trakkie …

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User expectations

I am pleased to say that at our library, we most often discover to our delight, that we have exceeded our users expectations. We have more, offer more, help more etc, than they expect – give good quality content and good customer service. But I also have to admit, that we also get people who …

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