Category: library service

What we want for our users

Happy New Year everyone. Here’s hoping that 2012 is better than 2011, regardless of whether it was good or bad. I just finished reading a post by Andy Burkhardt at Information Tyrannosaur which got me pondering. I’m only new to Andy’s blog, but I highly recommend you check it out, if you haven’t already.  Entitled …

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Reference skills – beyond the basics

Its amazing how you can view your work processes differently, when fresh eyes asks you to examine it.Recently, we had a librarianship student come to our library to learn more about the reference inquiries we receive.  Myself, my local history colleague (Heather) and the student (Liz) ended having a great chat and exploration of reference …

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Finishing off

Today is the last day of Blog Every Day of  June, so I thought it appropriate to talk about when a project should finish in a library. The quick answer is never. Let me clarify. Any new service, equipment, initiative, procedure etc being started in a library has an implementation program. The implementation part has …

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Celebrating successes

My kids have just got their half yearly reports and have both done well, so as a reward, we took them to the movies. We can’t take our staff to the movies every time they have a success, but that doesn’t mean that we shouldn’t be celebrating our successes. Some sort of acknowledgement is great …

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Staff discretion

Very interesting word discretion. It gives me the image of someone tapping the side of their nose, saying nudge, nudge, wink, wink. But in the library world, its about giving the staff the opportunity to ‘bend’ the rules, where they deem there is a situation where they should be bent. Rules are important. They aim …

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When something wrong can go right

We learned an interesting lesson yesterday at our library, which also resulted in unexpected promotion of the library. We are introducing pre-overdue notifications via email, so sent out an introductory notice to all our users with email addresses on their accounts, to let them know it was coming and to give them the option to …

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Familiarity breeds contempt

I was at a meeting in the city today, walking up the Paris end of Collins Street back to catch my train, when I realised my whole viewpoint of that area had changed. I used to be reticent about having to be in that area, as I didn’t know it. However, after having had to …

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What is roving reference anyway?

We are moving towards roving reference at our library. This is a very new concept for us, as we have always been tied to a desk. However, with the introduction of RFID, we have the potential to move out from our desk.  The potential is not yet fully realised, so until it is, we will …

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User determined use

There’s been a lot of talk about the future of libraries, but it is mostly coming from librarians and naysayers predicting the end of the book. I am looking forward to the results of research our library is conducting on the topic, which will include input from our library users. But in the meantime, they …

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Balancing good service demands

How do you ensure that everyone you serve gets equal service, as well as good service? This comes to mind as I was dealing with a library user the other day, who was also a former neighbour. We got to catching up (as you do), but the catch-up went longer than the transaction that was …

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