Blog June 2013 – Day 6 – Putting out fires

It was one of those days. A day when all the little thing didn’t quite work as expected. By the end of the day, I didn’t get all that I had planned done, but I was pleased with what I had achieved from my list, considering all the “fires” I dealt with.

I call them fires, because they kept popping up like little spot fires.  But what they were, were calls for help, coming seemingly from all quarters and in person, by phone and by email.

And when it comes down to it, even though I didn’t get much done on my own to-do-list, I am happy with what I did today.

One, because they were dealt with whilst they were still “spot fires” and before they became something big.

And more importantly, because  I was helping people with what they needed and whether it was directly or indirectly, that helped with our customer service.

And that’s important, because that’s what we’re about.