Seeing is believing

At a staff meeting yesterday, I asked staff for feedback on our training blog. The overwhelming response was that actually using the database and seeing what it can do (achieved through an introduction and series of questions that utilise its different features), made staff more aware of the resource in their daily work, more likely to use it themselves and definitely more likely to use it in response to a library user’s query.

I have found that seeing is believing is true in many other instances also.

When called upon to assist a library user with a computer problem, I will try to take the staff member who sought my help with me, so that I can teach them as well as the user, the solution. If that is not possible, I will at least tell the staff member of it afterwards Seeing is believing however and I have found that if they can see or work through the solution themselves, they are more likely to remember next time.

Then there was the situation where I was trying to help a user who was having trouble accessing one of our online resources. She could access it, but couldn’t log in and access the modules she required. It took several emails back and forth before I realised that she accessing the resource through a Google search and was not looking at our library homepage (which was the starting point for the solution) and then two more to discover that she wasn’t keying in the website address into the address bar, but into the Google search box at the top of the screen. In the end, a screenshot of where she had to enter the library website address was emailed  and that was that. (or at least I hope it was).

What situations in library land have you come across where a picture told a thousand words and in a much better way as well?