Its Day 3 of the 30 blog posts in 30 days challenge and today I have chosen to focus on staff. (I’ll just underplay the fact that everyday for me now is a focus on staff, lol)
I did a couple of things today which I think two of my staff really appreciated and which were both reasonable things to do, but which don’t always happen with managers.
The first was really listening to a staff member. She had a gripe – a legitimate one and I sincerely listened and thought about what she was saying and what we could do about it. I really couldn’t solve all of the issue, but I can make a small change which hopefully will make a difference. She seemed to appreciate that I both listened and was open to making a change.
The second was doing what I said I would. I took an action which was technically outside whatt would be expected of me by my work, but not by myself. Although it put a bit more on me, it decreased the pressure on this staff member. She truly appreciated it. (and it was a one off so it was no big deal to me)
Its been a long time since I have directly managed people and I don’t think I’ve lost the ability as much as I feared I would. It does disappoint me however, that people have the experience of not being listened to, or actions not matching words. I have been fortunate to have had managers who have listened and acted and its to them I give credit and who I try to emulate. Only time will tell if I am able to honour them by my own example.