Butting heads or buildingminds: new librarians, experienced librarians and the challenges of new technologies – Bruce Klopsteins – NLA

The challenge of social and market norms in the workplace: book – predictably irrational. How are we dealing with change? Getting ahead, riding the curve or trailing behind it? Change is creating competing and conflicting needs. Which should we value: the craft, the experience or code, future potential and flexibility. We need both.

In organisations, culture is king. We need to be human centred, but technically informed. They need a framework which will help your organisation to head in the right direction. Balancing competing needs – with a ship analogy, the ship is present needs, speedboat is future potential, which comes back to the ship with its discoveries

Mix up teams and make the most of any mentoring opportunities you can create. New librarians may have up-to-date knowledge and technical skills, may have new ways to do old tricks, have a well developed external social networks. Experienced librarians have tacit knowledge perform contextualising and interpretative roles, may have tested tricks to save timme, have a strong internal social network within the organisation.

Break social barriers – its not them and us, its we as a team.

Create information profiles of your team – identify each persons craft and code, allow effective networking. Combining craft and code can lead to innovation. Book – Think, play, do.

Recognise people as information resources. Need talking, listening, presenting and interviewing skills. Develope a wisdom network internally. eg. SLVs fridge. Expand beyond your internal network – he highlighed Libraries Interact -woo hoo!, Web Junction and the LISWiki.

Maintaining motivation and incentive is vital. Leverage social capital – use mass collaboration to achieve shared incomes. The move from rules to principles – which gives a bit of flexibility. Staff should learn the principles, not the rules, which helps them to be more adaptive. Think like a 10 year old – they learn by exploring. Book: Everything bad is good for you. Need to develop this in staff.

Why become familiar with new tech? So that we can actively and productively contribute to creation and adoption. Staff need to be active and educated participants in digital environments. Book: The future of the internet and how to stop it.

Encourage think, play,, do. Experiment with ready, fire, aim model. Used in business. Try to create safe fail environment – provide opportunities for this, which is free.

Summing up- break social barriers that prevent knowledge sharing use social capital to engage with new technologies, recongise that experimenting is risky but should be part of the strategic plan of the library.

Question: papers available – yes, lots of books and they are referred to in the paper.