Connecting Librarian

I have not been online in a social/professional manner much since I started as Acting Branch Manager in late May, but its only lately that I have really started to feel a loss. Much of my day to day work still involves computers, but it is so all over the place. One moment it is filling out a maintenance request, then its doing payroll, checking email, writing a report and then a quick bit of web editing, etc, etc.  Because of this wandering computer use, I am finding it hard to remember to get on Twitter and post on a regular basis and Facebook has been relegated to one check a day, unless I get notification of a comment.

Uploaded to Flickr on January 18, 2005 by loufi, Attribution 2.0 Generic

I was managing to live with that to a certain extent, as I was still communicating with my online friends in a lot of instances via email. But now I am experiencing problems there. I don’t know if people are just as busy as I am and havent’ been able to answer, or whether emails are disappearing into the ether, but I am only getting limited email now and I am beginning to feel digital isolation.

What do I mean by digital isolation? Feeling out of touch with my online friends. Being able to see what is going on with them in the odd times that I do get onto Twitter, but not being involved in the ongoing conversations that are happening there and so feeling more like a spectator than a participant. Have you felt the same way in the digital world? What was your situation and if you dealt with it, how did you? For me, I am going to work out if my email really is an issue at present and be more proactive and thought-filled about my online interactions – work harder at making it work for me. I guess it is like any relationship, it takes work. And BTW, its Happy Blogiversary to me. On the 29th July 2005, Connecting Librarian was born. When I first started this blog, Facebook and Twitter weren’t around and email was the only way to communicate with my online peeps. Thank goodness things have changed!

Its Day 13 of the 30 blog posts in 30 days challenge and I was thinking about my online life yesterday and how much its changed in a few short weeks.

My blogging of course has gone through the roof.  So far in this challenge, I have posted more in a month than I have in a year, but I’m grateful, because it has kept me in touch with my library colleagues, even as I’ve lost touch in other ways.

The main one I’m missing is Twitter and I am feeling in on two levels. At Twitter itself and on Facebook because my feed goes there as well.

Why? Well when I worked part-time, I spent a lot of time in front of the computer, both at home and at work, so it was easy to have Twitter open and just check it periodically. I use Twitter as a constant presence.  However, in my new role I am not near the computer anywhere near as often, either at home or at work and when I am, I usually have a long list of things that need doing (by yesterday!) and so Twitter is usually one of the last things on my mind.

And I’m missing it. I’m missing the constant presence of my friends and colleagues just brushing against my day. There for a bit of support, to keep me informed, amused and in touch with the wider world.

So I’m going to try something different with Twitter. I never really liked the idea of dipping in and out of Twitter, I did like the constant presence idea. But at the moment that’s not possible. So I’m going to try it. I apologise if that means I’m not around to respond to a DM or @ mention as quickly as usual, but I would rather do this than miss out altogether.

After all, its likely it will all change again in future.

I have been reading a bit about this lately through various blogs and articles, including Your Virtual Brand by Meredith Farkas in American Libraries, but it all came very close to home through a couple of things that happened to me personally.

Reputation by krossbow on Flickr

The first was news I shared on Twitter. I didn’t think much about it as my Twitter posts are protected. There was no real damage in the news, I just forgot that my Twitter feed was also going to Facebook, so the news got out to a wider audience,  sooner than I had planned.

The second was about my Blogger account. Connecting Librarian used to be on Blogger, but when I decided that I wanted to do more with my blog, I created my own domain name and exported all my blog posts across to it.  However, my old Blogger address still remains as a marker, referring anyone interested to the current location.

Recently,  I got an email from someone I didn’t know, wanting to take over that blog address. I politely declined.

So why are either of these things a problem? Because my online reputation is important to me. Lots of people know about me and what I do through my online presences. Lots of people know me only online, having had no contact or very little contact with me in person.  I have established an online reputation through my name and through the name Connecting Librarian.

Its also important to me because online is where I do the vast majority of my professional networking and I don’t want to undermine the professional relationships and more importantly, the real life friendships I have established online.

In the online world, it is extremely difficult to apologise for a mistake or to re-establish your reputation. Case in point: Catherine Deveny recently being fired from the Age for comments made on Twitter.

I know I have a reasonably good reputation online. How? Because occasionally in real life, I get chatting to or introduced to someone who says that they have friended me online through Twitter or Facebook or follow my blog. I still grin like mad when I remember that I got that sort of response from Karen Schneider when she visited for the VALA 30 year Anniversary series in 2008. I also get the odd email from someone looking for some assistance in whatever way, hoping that I can help or point them in the right direction.

So I don’t want to do anything which will seriously compromise my online reputation – such as saying something in an unwise or untimely manner, or doing something which could undermine my Connecting Librarian brand, like giving up my Blogger account.

So I have had a bit of a wake-up call about being a bit more cautious in what I share and keeping this more in the back of my mind as I deal online. I plan for this not to change what I do dramatically, just make my hopefully do so with a bit more wisdom.

So have you had any online reputation scares or offers? How do you protect your online reputation, or if you don’t, why not?

Its my fourth anniversary of blogging, my blogiversary.  On the 29th July 2005, I posted my first entry to Connecting Librarian, at that time at blogger.com.  Four years later and wow, what a ride!

I’ve been thinking about blogging for a while now.  Even considered stopping altogether, but couldn’t bring myself to do it.  Although I’m not blogging as regularly, I still feel I have something to say and that this is one of the places I can say it.

Some of the reasons I have been blogging less, are that I am twittering more (most days and for most of the day usually) and I have been more writing away from the online, in the form of conference papers and articles, as well as continuing to do book reviews for ALJ.  I have 1 article and 2 conference papers on the go at present too.

I’m feeling less pressure to blog too, probably because of my increased presence on Twitter and Facebook – now I try to blog at least once a month, if not once a fortnight, but only when I have something to say, not just for the sake of it. Maybe I’m finally maturing as a blogger.

And just when I think about blogging less, I find the content to do 3 blog posts in 4 days.  Figures!

I’m far from being the only one thinking about how blogging is changing.  Iris Jastram (Pegasus Librarian) in her post The ebb and flow of my online communities talks about how, between chat rooms, Twitter and her blog, she is having trouble finding her centre.  I can relate to that.

Connecting Librarian was intended to be the centre of my online presence, but its now one of three main locations you will find me.  Its now becoming where I do my deeper thinking, whilst Twitter is where I have more of my interactions and conversations and Facebook is mostly just about connections.  Are others experiencing the same?

Meredith Farkas (Information Wants to be Free) in her post Whither blogging and the library blogosphere? laments what has happened to blogging in the face of micro-blogging.  I too miss the depth of content that comes with blogging and I have noticed a marked decrease in the frequency of blog posts arriving in my RSS reader.  On the other hand however, I love the immediacy and the contact that micro-blogging brings.

I twitter and then feed my twitters through to my Facebook status.  When I write a blog post, I twitter that.  So a blog post can be seen by people who read my blog, who follow me on Twitter or who have friended me on Facebook.  It becomes even more interesting when you start getting comments back on a blog post at each of these places as well.  So where is my centre?

I think that for now, my centre is Twitter – that’s where I spend most of my time in terms of an online presence, but I am not giving up my blog.  I still have many things to share and this is the ideal forum for that. Facebook is just another means of spreading the news from the first two and connecting with people that I can’t connect to otherwise.

So Happy Blogiversary to me and thanks to all my blog subscribers and readers. I am still amazed that you are following me and am grateful that you do.  Be reassured that there will still be blog posts, in the next year, although maybe not as often as I have in the past. I still want to blog though because I am still learning and discovering and find I still want to share all that I do, whilst “connecting new ideas and technologies with library service”.

In the process of completing this largish (for me) project at work, I thought it would be good to get down in some logical order, a bit about the project, what we learned, what was hard/easy and what we would change.  It will take more than one post to get it all down, so I appreciate your patience as I get this serial out into the cloud.

Off to a cautious beginning in November 08, culminating in the launch in the last week of May 09, my partner in crime and manager at work – Linda and myself have built our new library website, using Drupal – an open source content management system.

First off, some quick explanations.  Drupal is a content management system (CMS) – a software package that enables the user “to easily publish, manage and organize a wide variety of content on a website.” (Drupal 2009)  CMS’s can be used to organise many different types of digital content, but ours was to be used for the library website.  Drupal is also open source, which means the software is free and there are many modules which can be used with it, which have been developed by the programming community around the world.

But let’s start back at the beginning.  Our library website was long past due for an overhaul.  It needed a new look and a bit of content reorganisation.  Some of the dross needed to go and we needed a bit more glam.  The website hadn’t had any more than a minor tweak and small additions since 2005 – a long time in web terms.

We had been looking to use a vendor product which would enable us to have a combined OPAC and website, but unfortunately that didn’t work out as hoped and so we had another look at our options.  We narrowed them down to two, either in-house development using a content management system or purchasing an out of the box CMS.  It was agreed that it would be done in-house and Linda and I began looking at our options for open source CMS’s.

There were many options there also, but again we narrowed our choices down to two – Drupal and Joomla.  Both had a lot going for them – including compatibility with Web 2.0 tools, WYSIWYG functionality and much more. We opted to go with Drupal, mainly because it had a large library user base in the US which we could use for inspiration and help and for the access to local support from our ISP. It didn’t hurt that my husband, a computer programmer was also using it to develop a website.

So having made the decision in November 08, it was time to get started.  We developed a timeline of learning about Drupal, developing the new website and moving the content over.  As with many projects, the plan was revised a few times and although the project never worked the way it was planned in terms of what activities happened when, we were pretty much right on the dot for the timing of it all.

Our next step was to work with our ISP – Vicnet, to get Drupal installed and ready for us to start building the new website.  They were incredibly supportive and helpful throughout the whole process and got us out of a couple of interesting situations which could have been very problematic.  Initially, we had at the software installed on our part of one of their webservers, but when we needed a more current version of PHP to make things happen, it moved to one of their development servers.

And we were off and running.  Problem now was – how do we use this thing?  It was installed for us, we had IP access and log-in details, but very little clue about how to work with this software.  The clue that I did have came from working with the blogging software Word Press, on both my blog and Libraries Interact – thank goodness for that experience alone!

So we did what all clever librarians do in these situations, we looked for resources to help us learn about this wonderful new toy we had to play with. This ended up being mostly a decent book with great instructions on how to do various tasks, a great series of online videos and Drupal forum posts.

That’s enough for this post.  Stay tuned for the next enthralling episode, where we really get down to the nitty gritty of building the website.

I have been thinking about this subject for weeks, longer probably and I’m not the only one. There’s been a lot of discussion about what social software people are using, people stopping blogging and some restarting and more. In the light of this, I thought it was about time I sorted out all the myriad of thoughts and ideas that are going around my head and totally confuse you about it too.

I have been exploring lots of social software online in the past 3 years or so and I think I am finally settling into a few selected ones that I am enjoying. The places I spend at least a little time everyday are Twitter (feel free to follow me - tango2), Facebook and a gaming site Gold Token, besides the several email addresses I monitor for myself, my work, hubby’s business and my church. I also believe in this blog still, although I am not posting as often, probably for a couple of reasons, which I will go into later.

http://oedb.org/blogs/ilibrarian/2007/11/

I tried Library 2.0 on Ning, but there’s only so much you can do online and I find that most of the people I want to be in contact with are on Facebook. I never registered for Linked In, never felt the need because of my Facebook connections. And Facebook has great word games, although I could do without the vampires, zombies, knights etc. I use IM mainly at work, but not much at home, probably because I don’t have many addresses yet, so that could change. I love del.icio.us, but at home I am using it more as ‘I want to know where these websites are when I need them’ account. At work however, I am having a ball, using it for our Olympic Games links. And don’t get me started on podcasts and RSS feeds (both of which I love).

I want to do more with my Library Thing account, maybe integrating it more with my blog, like I have with Twitter, the same with my Flickr account and I haven’t gotten into YouTube or any equivalent yet, except as a regular viewer. We’ll see what happens though. Still that’s a lot to be using and trying to keep up with on a regular basis.

I have a feed from my blog going into my Facebook and I have integrated my Twitter feed into my Facebook and my blog because I don’t want to be concentrated in one spot. I like the idea of being able to be seen and heard in a number of places. Exhibitionist maybe, or maybe just a librarian to the core, making it as easy as possible to find that information. Dispersing my twitter feeds means that have to open them up, which for some people is a legitimate privacy concern, but I can live with that. Again, I guess its the librarian in me that just wants as many access points as possible. On the otherhand, it means that I can’t discuss everything that I may want to (ie. the odd rant), as it would viewable by all, including those about whom I am ranting, but that’s the price you pay.

So why 2008 in the title? Because all this will change. Two years ago I just had the blog, email and a bit of IM. Delicious was something new on the radar for me then too. Its only in the last year that I have really got immersed in Twitter and Facebook. So who knows how the landscape and how I choose to use it, will change in the next year.

So I guess I’m saying, that I plan to be found online in these places: my blog, facebook, twitter, delicious, flickr, library thing (getting there anyway) and that’s enough for now. I like being in all those diverse places, but I also like my content coming together in one place, to give a big picture view, so that’s where this blog will still play a big part.

The blog as I said earlier has been quieter, for a number of reasons. Firstly, because I am spending time in the other places I have mentioned, secondly because I have been doing some presentations, writing papers and have just finished a couple of articles (waiting to hear if they will be published). Thirdly, the big changes that seemed to be happening and happening fast with Web 2.0, seem to be slowing down a bit. Comes from being on the cutting edge I guess, we are now just waiting for everyone else to catch up a bit before we move onto to the next big thing – or maybe we’re just waiting for the next big thing to appear? Or is it just me?

So how do I manage to keep up with all this. I don’t know really. But Clay Shirky, author of “Here comes everybody“, has some thoughts on that. I really recommend you take the time to watch this video, where he explains where the time comes from. Its worth the 15 minute investment (and I really must get the book and stick it on Library Thing).

Anyway, so now you know where to find me. And wherever you go looking for me, you can be guaranteed that you’ll be able to find out what I’m up to. Whether or not you want to, is entirely up to you!

I was surprised, but not so surprised to realise that I hadn’t blogged for over a month. That was for two reasons I suppose – one was that I have just been so busy and secondly I didn’t have the heart to post. Then tonight, I was just sitting at my computer, having had a day of overbooked commitments for the first time in over a week and I was ready again. I actually have a lot in my mind that I will get around to blogging about, but this topic is pre-eminent at the moment, so here goes….

This cartoon is one of a series from Unshelved, using the PC/Mac ad premise. They are well worth checking out, as is the series in general. Good for a laugh and sometimes very close to home as well.

That’s one thing that got me thinking about library websites. We are about to redo our library website. Its been 3 years since the last restructure and we haven’t done much with it. Not saying its static or anything – we have added new content, deleted old stuff, kept things current etc and we have even added 2 blogs in that time – a general behind the scenes blog and recently a local history blog as well as adding Google Maps for our branch locations and bookmobile sites. We even have a Flickr account with a small collection of photos from one of our branches – due mainly to its recent renovation and relaunch. That puts us a bit ahead of the curve in our state, as there are only 4 public library services (out of 45) that are blogging at present.

I’m not happy though, because I want more.

I want our website to be more than an online brochure and I would love it if the treasure that is available there was used more. Our catalogue is getting great use since our change of library system earlier this year and more importantly the elimination of reserve charges. Our catalogue is shared with a consortia of 9 public library services, so not only can our patrons place holds on our items for free, but for almost anything from any of the 8 other library services in the consortia also.

Most of our patrons come to our website to get to our catalogue. Totally understandable, its our stock in trade. Even with the improvements in our catalogue through having a new system, with the blogs, the google maps and more, we still have a mainly brochure type website. If we are to engage our users and attract new users, who may only visit us virtually, we need to do more.

And they are there to engage. The Australian Bureau of Statistics has been releasing statistics from the 2006 census. In our last census in 2001, our 2 local council areas had home PC ownership at about 21%, which was significantly below the state average. This census the question changed to home internet access and both our council areas were pretty much on the state average of 62%! And that is just home access, not access through school, work, the library or other locations. I am pretty sure that the percentage of our population with any sort of internet access that they use regularly is a lot higher than 62%.

We do have plans however. We plan to have a website which integrates the catalogue into the front end, not as a link to a separate location. We want more blogs. We plan to offer more RSS feeds, not only from our blogs, but also to new titles added to the catalogue etc. We want to post polls to get more feedback from our users. We need more Flickr photos and I am playing with what potentially could be our first podcast.

I would love to get the Library Thing tags on our catalogue, do podcasts and vodcasts of in-house seminars and maybe go out and do things too. And there’s a lot of potential in SMS or IM services also. Then there’s profiles on Facebook and/or MySpace, videos on YouTube, etc, etc. I could also go on about patron tagging and reviews etc, but this post is already long enough as it is.

But I feel like these things are all add ons to what is still essentially at its core, an online brochure at present. Whether our new website form will change that, I don’t yet know. I know we need the static information about branches and services, but is there another way we could be doing it? Can we change what a library website is at its core? If we can, how do we that and what does it look like when we do?

And who does it? I am only one person, working part-time. At present its me and my manager who do the website and there is never enough time in the day to keep current, let alone get ahead. Even two of us can’t make all this happen.

However, on this point I am happy to report that help is at hand. As a result of the State Library of Victoria coordinating the Victorian Public Libraries Learning 2.0 program for public library staff statewide, we have taken several steps in what I think is the right direction for our virtual services. Our local history librarian is now blogging local history and is doing a great job – after only a few weeks she has an armload of posts, with dozens more in reserve. A couple of our other staff are going to show a YouTube video as part of a teen Christmas wrap workshop they are running. Both great ideas and just the tip of the iceberg. We have more staff enthused and ready to go – waiting I guess for us to tell them how. (I must really get onto to that and soon…)

We had 44 staff enrolled in the program, which has just officially finished, with a third having completed it. If we are coming out with these ideas already, how many more might we expect, as others complete it in their own time, or as we get the other 42 staff to do it sometime in the next year.

So when I started this post, I was feeling a little frustrated, but now that I have had my rant and seen the positives that are happening, I am feeling a bit better. My biggest concern now is how to make our plans come to fruition. However, if we can get more of our staff as enthused as just a few of ones who have completed the program are, start tapping into their enthusiasm, ideas and skills more – we might just have enough people to be able to pull it off. This and more.

So thanks for sitting through my rant. If you or your staff haven’t done the Learning 2.0 program, I highly recommend it. Its hard work and can be time consuming, but its inspiring, challenging and fun! If you have any solutions for my brochure dilemma, I’d love to hear them. If you think I’m full of it, impatient etc – please let me know that too (but nicely). I won’t necessarily agree with you, after all, we have to have dreams and we have to aim high, but I would be interested in the feedback. Anyway, I’m back and have a lot to say it seems (just from the length of this post).

If you would like to read more on library web presences, besides the Unshelved cartoons, the following posts contributed to my thought processes – I recommend you check them out.
Technology Storm – Michael Casey and Michael Stephens (Library Journal)
Website or presence? – Kathryn Greenhill (Librarians Matter)
Ignoring our digital community – David Lee King

Stay tuned – I’m keen to waffle on more on other topics and won’t take a month to do so next time.