Category Archive: library users

Feb 14

VALA 2016 – Day Three – Nancy Proctor, Karen Lauritson and so much more

On Day Three I both chaired a session and presented in another, so there are less notes, but I hope you still find them helpful/useful.   The museum as startup – Nancy Proctor (Baltimore Museum of Art) Startup – human institution designed to deliver a new product or service under conditions of extreme uncertainty – …

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Feb 09

VALA 2016 – Day One – R. David Lankes, Lee Rainie and so much more

Always take away great thoughts and ideas from VALA – here’s what I got from Day 1.   Librarianship: saving the world one community at a time – Dr R David Lankes Technology advances have made the world a smaller place. Expectmorelibrary.com. Not all is well in the world and librarians have a part to …

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Mar 22

Renew, rethink, revitalize – a mini conference at the State Library of Victoria

I was one of the 270 public library staff who attended this great event, created and hosted by the State Library of Victoria.  Besides the three keynotes, the rest of the presentations were by library staff doing interesting things in their libraries.  They were all awesome. Here are my notes: Renew, rethink and revitalise mini …

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Jun 17

Blog every day of June – Can there be too much customer service? – Tue 17 June

Librarians are all about customer service but there are differing levels that can be found at different libraries and even from different staff within the staff library. I have come across this with staff in the past.  A staff member would spend quite a length of time helping one library user.  That library user thought …

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Jun 15

Blog every day of June – Libraries are about….. – Sun 15 June

Studies have shown that people relate libraries to books.  I am not complaining about that – books are a great brand to be associated with.  But too long now, libraries have been about more than books.  We have been about collections, programs, literacy, learning, technology, community space and so much more. So if the library …

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Jun 10

Blog every day of June – Reference interview – Tue 10 June

One of my favourite things about being a librarian is the reference interview.  I think it is also one of the great skills of the profession and also one that is under-appreciated. I have taught the basics of reference interviews to some of our junior staff over the years and it never ceases to amaze them …

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Jun 08

Blog every day of June – Delicacy of online communications – Sun 8 June

We have an online form for people to contact us and people use it for a lot of things – asking questions about collections, querying their membership, info about events and so much more. The query comes through to us as an email and we usually respond to the user with an email (if they …

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Jun 01

Blog Every Day of June – Library website – Sun 1 June 2014

We are looking at moving our entire library website onto our discovery layer.  This is going to be a big job and will be a lot more work than what our current website takes, so why? Because: Our users don’t recognise and/or care that we have two distinct sites – the website and the catalogue …

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Aug 12

Sometimes it takes a different perspective……

I work with our website and our catalogue and other online resources on a daily basis. It know them pretty much backwards and inside out – know where to find things, know what I can change and what I can’t and why.  I am all over it.  Which means that sometimes I am way too …

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Jun 28

Blog June 2013 – Day 28 – The perils of basic assistance

With the recent addition of e-books to our library offerings, we have created some simplified instructions on how to download an e-book.  We have created similar such sheets many times before, to help our library users to help themselves with various library services. The instructions are quick and easy, but don’t take into account any …

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