Category Archive: library staff

Jun 22

Blog June 2013 – Day 22 – Unpleasant side of customer service

I love helping people find what they need. The ‘customer service’ side of librarianship is one of its great attractions for many people, me included. The problem is that not all ‘customer service’ interactions are pleasant.  People are people after all and they come in to your library for a time, with all their baggage, …

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Jun 21

Blog June 2013 – Day 21 – Your reach

Besides this blog, I have been a presenter and have some other author credits to my name, as well as organising professional development events. I have had people tell me over the years, that through these things I have impacted on their professional lives, helped them learn new things and new perspectives and more. But …

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Jun 19

Blog June 2013 – Day 19 – Fair to all

Was thinking today about some of the rules the library has. For example, users require their library card number to book our computers. Sometimes they don’t bring their card and we use discretion and other times we turn people away. Made me think about other things like people not being able to borrow without their …

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Jun 14

Blog June 2013 – Day 14 – The user experience

It’s easy to think that the user experience of a visit to the library is pretty stock standard. Nothing exciting, no different to going to the supermarket or the petrol station, or one of the many other places we go or things we do on a regular basis. But the user experience is different for …

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Jun 09

Blog June 2013 – Day 9 – Exploration and discovery

I went to the market the other day with the family and as we had a bit of time to spare before our next appointment, hubby suggested we do some ‘spelunking around the market’. This involved wandering around stalls and shop and looking for and at things we would not normally buy. We ended up …

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Jun 06

Blog June 2013 – Day 6 – Putting out fires

It was one of those days. A day when all the little thing didn’t quite work as expected. By the end of the day, I didn’t get all that I had planned done, but I was pleased with what I had achieved from my list, considering all the “fires” I dealt with. I call them …

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Jun 04

Blog June 2013 – Day 4 – Making dreams a reality

Its grand to have a dream, a vision for your library. I love having big visions for my library and I can quite happily dream away and imagine how its going to look. Then we have to make it happen……. It’s not easy making it happen, there are so many things to consider. Finances Equipment …

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Nov 04

Hybrid reference endangered

Hybrid reference was what we had in terms of a reference collection when new databases and other online resources started coming in and replacing traditional reference books.  At that stage it was hybrid, because there was still much that was better and more easily satisfied with a reference book, rather than an online resource. That …

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Jun 30

Public libraries now and always

I will end this year’s Blog Every Day of June the way I started – with public libraries. I never planned to work in public libraries. I wanted to be a librarian since Grade 6 and always imagined that I would be a school librarian, or once I had done by library course placement in …

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Jun 22

Positive reinforcement

I am generally a positive and uplifting person.  I don’t know why, but of late I have gotten into the habit of having a bit of harmless fun at other people’s expenses.  Just light hearted little smart comments made at the spur of the moment. And getting caught up in gossip.  And I only just …

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