Category Archive: library service

Feb 14

VALA 2016 – Day Three – Nancy Proctor, Karen Lauritson and so much more

On Day Three I both chaired a session and presented in another, so there are less notes, but I hope you still find them helpful/useful.   The museum as startup – Nancy Proctor (Baltimore Museum of Art) Startup – human institution designed to deliver a new product or service under conditions of extreme uncertainty – …

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Feb 09

VALA 2016 – Day One – R. David Lankes, Lee Rainie and so much more

Always take away great thoughts and ideas from VALA – here’s what I got from Day 1.   Librarianship: saving the world one community at a time – Dr R David Lankes Technology advances have made the world a smaller place. Expectmorelibrary.com. Not all is well in the world and librarians have a part to …

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Mar 22

Renew, rethink, revitalize – a mini conference at the State Library of Victoria

I was one of the 270 public library staff who attended this great event, created and hosted by the State Library of Victoria.  Besides the three keynotes, the rest of the presentations were by library staff doing interesting things in their libraries.  They were all awesome. Here are my notes: Renew, rethink and revitalise mini …

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Sep 19

ALIA Biennial Conference Day 1

I was fortunate enough to attend and present at the first day of the ALIA Biennial Conference 2014 in Melbourne. Here are my notes from the sessions I attended (all good stuff).  I will get my presentation up here soon as well. British Library in a globalised world – Roly Keating: Chief Execuitve of British …

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Jun 29

Blog every day of June – What new technologies should we know about? – Sun 29 June

Been thinking about what the future holds in terms of technology, which is difficult at the best of times, because new tech is always coming out and you never know what is really going to impact in significant way. For example, we have all seen how much smart phones and tablets have changed the way …

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Jun 28

Blog every day of June – Teamwork – Sat 28 June

I worked at our biggest branch today. It was quite busy already, but made busier and more of a challenge by a couple of unexpected situations. First, we had to send one of our team members to another library, that had two staff call in sick.  Second, our phones were playing up (just had a …

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Jun 21

Blog every day of June – Mobile device friendly libraries – Sat 21 June

We all know how much tablets, smart phones and similar devices have penetrated our society.  A look around you when you travel, when you’re in a cafe or even in your library, will show many different people working on many different devices. How easy do we make it for our users to use library services …

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Jun 17

Blog every day of June – Can there be too much customer service? – Tue 17 June

Librarians are all about customer service but there are differing levels that can be found at different libraries and even from different staff within the staff library. I have come across this with staff in the past.  A staff member would spend quite a length of time helping one library user.  That library user thought …

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Jun 15

Blog every day of June – Libraries are about….. – Sun 15 June

Studies have shown that people relate libraries to books.  I am not complaining about that – books are a great brand to be associated with.  But too long now, libraries have been about more than books.  We have been about collections, programs, literacy, learning, technology, community space and so much more. So if the library …

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Jun 06

Blog every day of June – Sometimes days surprise you – Thu 5 June

Today was full of little surprises…. I had a meeting at a new library today. The surprise there was that it was even more awesome than I expected. An added bonus was catching up with colleagues from another library service I hadn’t seen in while and being able to bring back some great ideas to …

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