Lots of information challenges to e-science:

1. eScience is built on a lot of data – it is smart data, not just because you can play with it using computers, but because of forthcoming technologies like semantic publishing, and computable. It not only comes as numbers, but intelligent, computable, with metadata.

2. eScience is more than a lot of data – it covers the entire research and development chain, enables integrated resource development and analysis and envisions an integrative infrastructure. Its computable knowledge – can have visualised searches, intelligent tracking, tech trends analysis. Its knowledge driven scientific discovery, workflow and problem solving. The whole discovery process then becomes knowledge driven.

3. eScience is a different information world? Its strategic innovation, interdisciplinary and translational research, its cooperative research, its data intensive knowledge discovery. Now serving R & I decision-makers, lab & project leaders, front-line researchers and engineers. Now scientists go from data to information to intelligence to a solution is happening on the go. They need scholarly publications, research data, applied and market data, applied market and social information and more.

4. A new approach is required. Library solution is no longer the user solution. Library can only build its contribution on users solutions. Users solutions are not data or collections, but R& problem solving solutions. Library should aim for high impact services.

Libraries as smart power for e-Science:

1. Re-purpose the research library: trends tracking, potential testing and priority selection. Not just data, but visualisation and presentation. If we miss these opportunities, we miss this trust and miss the future. Focus on R&D’s new and hurting knowledge bottlenecks – help them to do research better, but with added value. Knowledge as a service – science as service, take steps to make the knowledge into a live tool – smart data.

2. Smart reading for R&D. First look at how people consumer information. No longer linear, static and lonely or reactive. Now weak vs strong information – weak is information you don’t know and don’t know its relevance. Power browsing – key messages rather than linear reading. Strategic reading – fast scanning to extract and accumulate for building context, frameworks and direction. Looked at who is reading what – the higher the position, the more strategic, innovation, interdisciplinary and translational research. Need to provide a lot of information analysis and tools to do this.

3. Integrative knowledge support for R&D> need discovery, customised, embedded, analysis and preservation provenance. Which matches the R&D workflow.

4. Knowledge based collaborative R&D; networked-based knowledge experiments,not just resources, but tools, experts and specialists. Need the facilities, the rights, ability to experiment.

5. Capitalising on complexity of meta-knowledge – we help by building knowledge as a service. Provide knowledge on knowledge, on collaborating, on processes, structures and interactions. Its now a verb as well as a noun. It is live. To do so, need to be strong, have special expertise and organisation. Libraries can do this, but are not ready to do so quite yet. Vendors are already offering this type of service.

Because most researchers and students live over 1000kms away from the National Science Library, they have built a system where the information is pushed out to the users (who are all connected online). They are shifting to a R&D support service, which incorporates an integrated discovery service. They are experimenting with clustering,GIS and visualisation technologies to gather and explore diverse data resources from many institutions and websites. Put much more emphasis on building user environments.RH

Planning a China IR alliance, with other research institutions and also with European partners. They are supporting OA publishing and are a member of arXiv.org. They plan to be a central force in OA resources and policies.

Have fourteen teams working on Research Intelligence Services. Do regular R&D tracking, R &D structure and evolution analysis – using purchased tools and others they have developed themselves, Mapping of sciences and R&D roadmapping, Tech trends analysis – now a big part of what they do. They are developing computer-assisted integrated analysis generation, including automatic profiles, customised analysis, etc.

Also have embedded research support – they liase with their institutes, but not library or documente based. They are user centred. They are doing integrated resource development, helping their institutes to determine what information they need and how it should be organised.

Developing Knowledge platforms as an Academy wide initiative. By end of 2012, it will be live in 15 institutes, by 2012 in all 100 CASS institutes. This will include improved knowledge literacy, so that they not only know how to find the data.

Library will become an open innovation centre. From a library, to a knowledge co-laboratory? They are using the under-utilised library space for consultation, video conferencing, lectures, exhibitions, experiments, seminars and classes.

Challenges:

• technologies – types and integration

• staff – need a knowledge of R&D and tech, not just subject areas

• organisation – reversing pyramid structure – embedded knowledge specialists first

 Libraries are competing for the time of their local communities. They have to have a good knowledge of not only their current users, but also of whole community.

Commenced a period of substantial change, which moved it from a collection service to a dynamic community hub. The change process incorporated three key areas – new technologies, building design and staff work practices. All changes were in direct response to community needs and aspirations.

One such change was self-service system. Sydenham gave them the opportunity to trial RFID. They ended up moving their self-serve kiosks which initially were too far from staff assistance. With the new model of having the kiosks and staff assistance adjacent, they were able to increase self-serve loans from 40% to 95%.

Lessons learnt from this were used in the deconstruction of the desk at Deer Park Library. That space ended up being more flexible and has since 2008, been moved and rearranged several times.

In 2010, they developed a customer self-sort returns system – in conjunction with their RFID vendor. It took some time, but it works and it works in an area where 1/3 of the residents have low literacy. They also changed back end functions to help the flow – including more floating collections, express holds and increased loan limit (without telling the users). Around 65% of items go through customer self-sorted returns. They have consisently maintained 95% of loans and 65% of returns through self-service.

Greatest fear was job loss. That hasn’t happened – instead, they have increased hours and got additional staff hours to support those extra hours. Staff have moved from passive to active customer support service – they have to be encouraged and trained in this. They have also doubled the amount of programs they offer, many focused on lifelong learning. Many of these programs have been delivered with community partners and many have a focus on literacy, reading culture, social connectedness and employment.

Staff are heavily involved in developing programs, through a variety of teams and management groups, where discussions are open and staff are encouraged to contribute to future directions and decision making.

In 2005, they had 35 PCs library service wide. Now they have 75 and have the highest PC bookings for a public library service in Victoria. They have designed spaces to accommodate PC and games use. Youth were using them almost like an extended living room and doing so together.

For young people, the spectator space is just as important as the gaming space, so at Deer Park, they have made the space and the furniture to fit this need.

Learned that Flexible Design is required, because your users will be the ultimate designers, the IT department relationship is vital, continuous improvement through incremental budgets and small wins help build resilience.

The big bang: establishing the Victorian Government Library Service – Laurie Atkinson and Bernie Lewin

Government libraries in Victoria have expanded and contracted over the years, quite like our universe. At present, it has again contracted, from multiple government department libraries to a single library service working across 15 departments.

Why did it happen? To give greater access to resources, equitable service across government, reduce the cost of providing services, reduce the effort, delays and costs associated with departmental restructures, professional development for staff. Although government librarians were quite informally collaborative, it has now been formalised, with all library staff now working for the Department of Treasury and Finance, although based in the various government departments.

The Vision – shared service provider and clients linked to resource identification, resource procurement and collection management – which result in access to the right information at the best price, for library users.

It has been a huge journey, taking more than 10 independent library services, over 15 sites, managed by over 50 staff, serving a workforce of 50,000 and with a mission to build one high-powered streamlined information machine and do so within a couple of years. Time invested in developing a common lexicon made further integration much easier. Even the range of roles that librarians undertook in their departments was very broad.

They had to integrate 40 in-house catalogues and related databases across a huge range of software and platforms. Ranged from large to small services, running from InMagic and Lotus Notes to Symphony and many more.

The vision was one interface for 50,000 staff, which incorporated the catalogue, inter-library loans and enquiry management, which had to include both physical, electronic and subscriptions services and had comprehensive reporting. No single vendor could do it, so they ended up with Sirsi Dynix for the system with extra modules, including Serials Solutions and Ref Tracker. Achieved it in a ridiculous timeline, but only achieved with a funding extension.

Some of the difficulties included:

• departmental IT policies and setups made some changes more difficult and couldn’t always been foreseen

• funding cycles and resource access to a single government library service has had its challenges with licensing etc

• conflict with IE 6 needed for in-house software, but didn’t work well with SD discovery layer until one of the VGLS tweaked the style sheets

The implementation team was resourced internally, with backup staff were appointed temporarily to backfill them. Advantage that the team was totally involved in the change process. Libraries were clustered by subject area, then by process.

Staff communication was vital. Had regular management meetings and regular staff meetings which seemed to come too fast, but whose value was outstanding. Heavily used a wiki for staff communication and has a blog for news, calendar and wiki pages for whatever they needed. Incorporated a Q&A section – so that staff knew what they had to have done and by when.

Lessons learned: still learning, system integration is incomplete, a the bleeding edge of Whole of Government, the data is still a problem. Opportunities: scalable business model, stakeholder management. Integration is the way of the future.

Engaging student spaces: Library in the Deakin Online Learning Environment – Sharee Crocker

A Learning Management System is the most efficient way to get resources to students. Libraries need to be in that space, to help students get the resources they need.

Because of the plethora of resources that we offer and that are available on the web. Its all very confusing for students. Despite all their efforts, some students don’t attend library classes and are sometimes not embedded into courses. Even if they do attend a course, they may walk away still confused. They may not know about library guides, never ask or never come to the physical building.

How do they reach these students? LMS is used as a central teaching space and provides online learning anywhere any time. Library resources alongside unit specific learning materials – give seamless access to customised unit specific information and necessary to encourage searching beyond the web. If the extra information is one click way, they will use it. Its our responsibility to customise the user experience, designed to connect students in a familiar environment.

In 2010 – Deakin transitioned to Desire to Learn (D2L) LMS from Blackboard. Transition was a staged process over 12 months. Library began by embedding a permanent link to the top menu bar on D2L. Needed more. They then embedded the core library resources for each course, including databases, library guides and journal titles, into the D2L page for that course.

They also created a Library Showcase, which displayed all library resources. Anyone can see the page and if requested by faculty, a resource on this page can be imported into a course page, for easy access to those students.

A widget was created to further enhance access. Faculties were very supportive, so one was developed for each faculty, in conjunction with faculty staff and the LMS vendor. The content in each widget could include e-readings, library eresource guide, specific databases, ebooks, ejournals and external websites. Every widget also included a library catalogue search box. They started with 4 widgets in Trimester 1.However, 60 units going live in Trimester 2 meant a huge increase in the creation of customised course specific widgets.

However, with the need for 1200 widgets eventually, the view changed. Instead of course specific widgets, they moved to 85 discipline specific widgets, with a limit of 5 links – chosen by faculty. However, every course widget also includes a catalogue search box. Every student will have access to these.

Used dynamic linking that enabled the widget to recognise the course and then link to the appropriate e-resources. All widgets also link to at least one library resource guide.

Its interesting to see what people are saying about them in the library landscape and elsewhere.  On the more supportive side:

•  QR Codes and Information Literacy

on the more sceptical side there is

• Why the QR code is failing
• QR Codes go to College

So what are we doing with them and why, if they are ‘going to fail’?

We have started with creating a QR Code for our website and our Facebook page. We put them up on our website and on signs in our branches advertising our online presences.  At the same time, we did introductions to QR Codes for our staff and an article in our monthly newsletter for library users.

We have no indication at this point how well they are being used, if at all, but if nothing else we have taken a step in the education process. I know from discussions with staff, that they appreciate having explained to them the black square boxes that they have seen appearing in marketing everywhere. Hopefully, its the same for our users. As librarians know, its the information literacy that is always the hardest part.

So far, we are happy with what we have done – it hasn’t taken much time or effort to produce.

The next step is to create new shelf talkers to advertise our online resources in the appropriate on-shelf collections, so its very simple and straightforward to create a QR code to take users straight to the resource.

I can understand the scepticism about QR Codes, after all, it takes knowledge and software to use them. The fact that it is being used widely in advertising, will help its adoption. It doesn’t hurt us either, that the library is using something which could in time, be considered cool.

If it doesn’t gain that widespread adoption, its no great loss. It hasn’t taken much time and its been quickly absorbed into things we would normally do anyway. If it succeeds, then we will look at expanding its use into other areas – and there are many.  Some of these include:

•  QR Codes – Library Success Wiki
• Learn more about QR Codes – UTS Library
• QR codes in the library – an investigative and fun orientation program (14 June) – Sally
• QR codes and libraries – what’s all the fuss about? – SLNSW
• QR Codes – University of Wollongong

It’s very gratifying seeing lots of libraries trying these out and will be interesting to see where they go, both in libraries and in the general world.

Is your library using or planning to use QR Codes? Why/why not? I would love to hear your experiences of how they are being used or why they’re not.

However, there are many people who never get there.  I know that I was terrified at my first conference presentation, but because I survived it intact and because I got good feedback, it gave me the courage(?) to go back and try again.

So anyway, I’m looking at my son the other day, who was getting all excited about his own presentation (he’s 9). The differences between his and mine? He’s a child and his presentation is called ‘Show and Tell’.

We all remember ‘Show and Tell’ at school. How we would get excited, particularly after Christmas, birthdays and holidays, at being able to tell our classmates all about the wonderful new thing we got from said occasion. We would extol its virtues and proudly show it off without fear of judgement or ridicule.

What happened to the excitement we used to have when presenting “Show and Tell”?

Are we more concerned about the opinions of our audience than we were then? Maybe, but if we got a bad review then, we shrugged it off and either dished it back to the bad reviewer when it was their turn, or came up with something even grander at next “Show and Tell”.

Are we less excited about the subject of our presentation than we were at “Show and Tell”? Could be, but if we aren’t excited, then why aren’t we? We do really great stuff in libraries and we get the chance to present on these things, because other people think they’re great too.

What else is there? Can we step back to our childhood and recapture that confidence and excitement we had for “Show and Tell” and bring them into our presentations today? Can you imagine if every presenter at a conference had that? It would make for an amazing conference – over the top maybe, but I imagine you wouldn’t be able to help but get excited about what they were presenting on.

So can we get past the adult blocks that stop us from presenting or presenting well? A little bit of childhood magic might just be the trick. I’ll have to try using that mindset next time I present – I’ll let you know what happens.

The impact and benefits of Learning 2.0 programs in Australian Libraries: Michael Stephens – Dominican University, Richard Sayers – CAVAL and Warren Cheetham – City Libraries Townsville

Methodology – lit review, web survey of program administrators, national survey of Library 2.0 participants and case study at City Libraries Townsville.

National survey was conducted in June 2009 and garnered 385 responses, across all sectors, but particularly from the public and academic sectors. Most did it at work (61%), nearly ¼ through a consortial ie. State Library of Victoria and the rest on their own by joining in on another program. 85% completed the program. For those who didn’t finish it, 3/4s reported no time or too busy, 25% too hard, didn’t like it, not comfortable.  Reasons included program too fast, other demands on time, sites blocked and personal privacy concerns.

Open question: After finishing Learning 2.0. I feel comfortable using new technologies – agreed and strongly agree – up around 80%. I like to explore technology on my own dropped a bit. Team/committee structures have improved because of this training – only 40% strongly agreed.  Personal impact seems to be much stronger than institutional impact.

Impact on your libraries after Learning 2.0 has been completed: better awareness of these tools 30%, more use 21%, no change 20%.

Success =  Support plus Time allowed – perceived usefulness.
Support = Admin plus coworkers plus programme leaders plus IT support

Its not bringing broad sweeping changes to libraries, but is changing how individual staff perceive technology and how they work with it.

Find out more at: http://research.tametheweb.com/.

From library automation to Library 2.0: exploring Web 2.0 tools,while reflecting on our traditional values as we move towards Library 2.0 and beyond – Paul Sutherland – Christchurch City Libraries.

Thinks he was born digital, using technology from a very young age. Threw in a convicts comment (cross Tasman rivalry). Lots of Facebook users, not many Friends of VALA – MUST FIX THIS.

Don’t be afraid of being afraid.

What are your top trends?

Libraries have never been about books – they have been about ideas and creating new things from those ideas.

Let go and see what happens, stop acting like librarians (twitter comment).

Connections, content and conversation. Books we can see, data we can’t see, it just whizzes about us. Learning 2.0 is more about learning to adapt and adopt.

What is a blog? Its really a conversation, but also directing users back to the library.

Libraries need a presence in library thing. We should own and manage our presence in these spaces.

Used Flickr to engage their users – asked for and scanned their photos in Flickr about the ordinary day things happening in their city. People want to share their content with the world and where better than the library as a channel for that. People want to tell us things. Stop using ‘user-generated content’ as a term, use local experts. Librarians don’t know everything, we should know however, where to find it.

Very bad at recording our own history.  Need to get better at that.  Every library should have a Wikipedia presence. Check how many incoming links come to your wikipedia entry (when you get it).

Embed your catalogue – make it easy for your users – eg LibX toolbar.

How do you try out a new tool, with really committing to it or feeling foolish when you don’t go through with it. Running a competition solves this problem.

Check out Open Library.

History of Melbourne on Wikipedia only has 12 references.  We are in a position to fix this for our local communities’ entries.

Where is the memory space for things like Black Saturday.  We need to be collecting the things of now, because they will be important in future – including things as simple as shopping catalogues.

Christchurch is piloting Kete – trying to use it as a place to store their stories – not about accuracy.

Impressed with what libraries are doing with open access to data.

DigitalNZ – GLAM plus more – check the website. Want to find stuff for our users and be able to deliver it to our users with our brands.

Felipe Morin

I’ve been doing something that I have never really done before – reading a lot of non-fiction. I have always been a strictly fiction gal, with only the odd non-fiction title thrown in for good measure. They are very different styles to read.  For me, non-fiction takes a lot more work and is a lot drier reading, whereas I can get lost in a good fiction book.  On the otherhand, I will persist with a non-fiction book, but won’t with a fiction book if its not engaging me.

Anyway, after reading recommendations on blogs, websites, article and more, I decided to throw myself in to the world of popular culture and more, usually relating to the internet. Being a good librarian, I got them from my public library of course!  Either from their collection or from the collection of one of the 13 other public library services in our ILMS consortia.  So here’s what I’ve been reading, with a bit of a review and my thoughts on each title.

Purple cow: transform your business by being remarkable by Seth Godin

I have been following Seth Godin’s blog and although I don’t always find it interesting and relevant, there is the odd post which really catches my attention.  Its also a good way to keep in touch with what’s happening in popular culture.  So Purple cow talks about the things that businesses can go to make a real impact on customers – and its not about the right television ad or the best logo – its the things that you do that are really attention grabbing.

It was interesting to read it as a librarian, because we do remarkable things everyday – lend latest bestselling everything – FOR FREE!  So how do we add to that remarkableness and how do we get people’s attention in the first place.  Its short, full of great practical examples and it makes you think about marketing practices, so it was well worth the time invested in reading it.

Long tail: how endless choice is creating unlimited demand by Chris Anderson

The Long tail has been talked about around the blogosphere since it was published in 2006 and although I understood the concept of it, I wanted to know more of the details.  Although libraries aren’t true representatives of the long tail, as a library user reminded me the other day, we do lend items that they can’t get through the shops anymore, so we have more of the tail than retail does.  So it was interesting to read how the long tail works and to recognise libraries’ place on the graph.

Dancing barefoot : five short but true stories about life in the so-called space age and

Just a geek : unflinchingly honest tales of the search for life, love, and fulfillment beyond the Starship Enterprise by Wil Wheaton

Wil Wheaton, of Stand by Me and Welsey Crusher on the Enterprise (Star Trek) fame, has become a noted blogger and popular culture commentator, as well as actor and now author.  These books were stories from his life and were a hoot.  He is an excellent writer, engaging, amusing and captivating.  Both books were easy and enjoyable to read.  As a result, I now follow his blog and am looking forward to seeing him in guest spots on TV shows.

The cult of the amateur : how today’s internet is killing our culture and assaulting our economy by Andrew Keen.

There was a bit of controversy over this one, mainly that author Keen was sensationalising everything.  He does.  He takes every story of how the internet is being used by the average person and takes it to the extreme.  The only chapter I actually agreed with and got anything out of  was the last chapter, which looked forward with a measure of caution.  If you like getting frustrated, or need the background to be able to play devil’s advocate, then check it out.

Here comes everybody : the power of organisation without organisations by Clay Shirky

I’ve just finished with this one and its almost the opposite of Keen’s book.  Shirky looks at how the internet is being used, with a lot more objective eye than Keen does, although he focuses more on the positive outcomes from the net.  I got onto this one after seeing a short presentation of his on YouTube.  A good look at how the internet is changing the world.

So that’s whats been keeping me busy when I haven’t been so busy.  I still have a list of books I have on hold, so there will be more at another time.  Hopefully I have motivated you to do some reading along these lines.  Knowing what I’ve been reading, if there is any other titles you think should be on my must read list, please let me know. 

I am definitely experiencing continuous partial attention, for which I hadn’t seen any problem, until recently.  In fact, I was quite enjoying the experiences!

I have always be a very efficient multi-tasker also, well able to do many things at the same time, being able to pick up and drop things at the drop of a hat, then pick them up again without losing any noticeable continuity. Not being a perfectionist helps with that, as long as all jobs are done adequately – I do not accept shoddy work. As long as the work is done and as efficiently as possible, I’m happy.

But I’m starting to notice some setbacks to this partial attention, especially when coupled with the information overload I also manage on a daily basis. Something has to give and it has been giving.

I can’t read a non-fiction book easily anymore.

Fiction is fine, that’s my escape from reality and I tend to only read things that engage my attention and that I truly enjoy, so I can get through one of those with no noticeable difficulty. Non-fiction however, which is more educational than purely enjoyable for me and which of course then takes more work, is a lot harder for me now.

I have some great books sitting on my bedside table, my favourite reading point, but not my only one.  Some are recently borrowed from my library and those I make a priority of because they have to go back.  I struggle with those, even with a time limit, with many having gone back to the library, mostly unstarted. Quite a few other books are personal copies and have been sitting there for up to a year, either unstarted or partially started and still awaiting their turn.

They are not boring books either, not by a mile.  But for some reason, I find my reading of non-fiction is changing to be more like snacking – small doses and very diverse content.  The majority of my non-fiction reading now is blog posts, journal articles, report summaries, conference papers etc.

I snack on this type of reading across my day – when I have a few moments to sit, when I am waiting for my kids at their regular activities, etc.  Maybe its the diversity of the reading, or the perceived urgency (won’t be current if I leave it too long), or because if I don’t take it in as soon as possible I’ll be missing out on something.  Or it could be the information overload and after reading so much professional stuff, I am full and can’t sit down to a full meal – those non-fiction books on my bedside table. I don’t know if its one of these or a combination of many, but I find myself wanting to know and caring more about it now.

I like knowing about things, it comes from being a born reference librarian, but I recognised a long time ago that there was no chance I could keep up with it all, so I have had to pick and choose.  I thought I had been doing pretty well, but maybe its time to have another look at the personal filters I have been using and adjust them a bit.

I want to read those books on my bedside table – they have excellent content, ideas and inspiration and come from authors I admire, but I believe its going to take a change of mindset and some pretty hefty willpower to make it happen in a more timely manner.

Am I the only one feeling or thinking like this?  Either way, feel free to share with me any strategies you think may help.

Pew/Internet regularly produces reports related to online use. One of the latest was conducted with the Graduate School of Library and Information Science at the University of Illinois on Information searches that solve problems: how people use the internet, libraries and government agencies when they need help.  Interesting results include high use of public libraries by Generation Y’ers for the scenarios surveyed, digital divide is still an issue and the expected result of the internet as a first stop.  Well worth a look at.

University College London has produced another in their series of Ciber briefing  papers, this one on the Information behaviour of the researcher of the future.   The study was commissioned by the British Library and JISC to “identify how the specialist researchers of the future, currently in their school or pre-school years, are likely to access and interact with digital resources in five to ten years’ time.”  Very eye opening with some interesting results.

The Horizon Report 2008 from the New Media Consortium is out.  It aims to “identify and describe emerging technologies likely to have a large impact on teaching, learning or creative expression within learning-focused organizations’.  This is their 5th annual report.  Considering the link between libraries of any type and our learning organisations, this is a key document to be watching.  The key emerging technologies highlighted in this report include grassroots video, collaboration webs, mobile broadband, data mashups, collective intelligence and social operating systems.   You can get the gist of the report through the Executive Summary.  Definitely food for thought for our libraries.

Enjoy!

Travis Harvey and Hans Zerr from NetReturn spoke on the “Australian Development Gateway” the Australian Government and AusAid initiative to provide a knowledge sharing website for aid workers in the Asia Pacific, across different sectors and geographic areas.

Built on open source software, it focuses on 10 key sectors: education, disaster management, water, agriculture, health, development, governance, ICT, infrastructure and enterprise development/microfinances. They are adding 2 new sectors each year. The aim is for sustainable poverty alleviation.

The site is a community of practice website, with content partners, user driven content, optimised for low bandwith, remote carrier locations, provides quality sectoral information and lessons learned, builds and expands professional networks and visibility and has a growing content partnership.

Core offerings of the site are quality information sources, tools for users to participate, 2 way feedback loops, info on tenders, jobs, people and organisations in the region. Achievements include having 24 partner organisations providing content, QA and over 2,000 free online resources. They have 35,000 visits monthly, 1300 people and organisations listed in their online directory and 2500+ newsletter subscriptions, all serviced by 2 FTE staff.

Challenges: need to keep current with ever changing content and working with content partners they have had to develop clear editorial guidelines so they get quality over quantity. Most importantly, they need to ensure the website continues to provide content that is relevant, current and practical.

So that was it for me at Information Online 2007, I went home!