Archive for the 'change management' Category

When my routine is out…….

change management 11 Comments »

Its Day 17 of 30 blog posts in 30 days challenge and I came up with this topic when I spent half the day thinking it was Friday.  Fortunately I’m only one day out, it is Thursday.

Maybe I was off track because of the holiday Monday, although I expect that would have made me think it was Wednesday instead.

More likely it is that I am still adjusting to working full time and trying to find my new routine, to match my new work schedule.

And being out of routine is really knocking me around. I am getting home at dinner time and being really tired whilst organising dinner. Then I wake up again until much later and collapse into bed – but at least I’m ready to sleep.

And that’s apart from regularly forgetting which day it is. When I worked part-time it was much easier to tell the days apart, because of the greater variance in what I did.  There were work days and there were home/other business days. Now there are mainly work days, which sometimes feel like they are running one into the other.

I remember when I first started working as a librarian all those decades ago, it took me four weeks to settle into my new routine. I am all those decades older and its already been four weeks, so accounting for older age and more adjustments with family etc, I reckon I’ll need a few more weeks before I am ‘in the groove’.

It would give me some encouragement if you could share how your changed routines affected you and how long it took you to adapt. I know I’m not alone in this sort of experience, but its nice to see real life examples of that.

Doing the old things – for traditions sake?

change management, virtual services 7 Comments »

Its Day 12 of the 30 blog posts in 30 days challenge and my pondering today came out of a walk with the dog.

I regularly walk the dog past a water basin in our area, which is heavily fenced off, with a double locked gate being the only entry. More often than not, the fencing is peeled back from the gates or the gates have been knocked off their hinges to enable people to get through. Today, they had been fixed again, but from past history, I know that won’t last long.

So it got me wondering if there wasn’t a better way to achieve the same results. Are they just fixing the gate because that’s the way its always been? I know they are probably restricted for reasons of safety, but as people are going to break in anyway, maybe there is a way of meeting both needs?

And then I started thinking about the sorts of things we do in libraries that are parallel to this situation and I came up with memberships. We are still very much locked in to face to face membership applications. There are libraries who have ventured into online memberships, but many of them only give temporary ones until the user comes in with proof of address (at which time it is made permanent), or the application is only confirmed with the mailout of a library card to the applicant’s applied address.

At the downloadables seminar I attended on Thursday, we talked around users and how it is quite likely that in the not too distant future, we will have three distinct user groups: those who visit to access our physical collections, those who visit to use our facilities and those who only use the library virtually. (there will be overlap with all three groups of course and there are probably more that we haven’t even thought of yet)

So with the future now looking more virtual for a lot of our users, both current and potential, should we be sticking to the old tradition of having to have a physical attendance in our libraries to confirm membership or even to having a physical library card at all?

Can’t we have online memberships which require nothing more than an online application? Do we have to know where people live, particularly in Victoria where you can join any public library service for free? Do we need to know how to get a hold of people if they never take a physical item from the library? Shouldn’t we treat our virtual users more like our physical visitors who never borrow an item, but just our collections in house, or our physical facilities? How we do change how we view these members? And if they do decide to extend their membership to the physical space, how do we make this transition as easy as possible for both users and staff? And how do our LMS’s cope with this, to enable us to track use when a circulation of a physical item is not involved?

What other things are libraries doing, seemingly out of tradition, although the reasons we started have long since changed?

Just some questions that were raised from walking the dog. Hope you have some answers for me.

Professional and Family Considerations

change management, passion, presentations, professional development 5 Comments »

I am about to celebrate 4 years of Connecting Librarian and its interesting that it is coinciding with an interesting time in my life, when my professional and personal balances are concerned.

Since I attended the Aurora Leadership Institute in February this year, I have been thinking more seriously about my profession and where I want to go with it. I absolutely love being a librarian and love my job. I also love my family with all my being. I have been able to balance these two passions quite successfully by working part-time for the past ten years – since my eldest was born.

But now I find I want to do more with my profession. Not that I have been quiet or anything (lol). I have presented at lots of seminars, a few conferences and am starting to get a few things published and I’m enjoying all that immensely and have made a lot of professional contacts and good friends out of that. But that’s feeling like its not enough anymore. I want to do more as a librarian, see if I can make more of an impact on our profession and in a library service and I can’t do that as well as I would like, working part-time at a lower middle-management level position. So that means going back to full-time work and all the impacts that would have on me and my family.

I love what I do, let’s make that clear. So I guess it seems a bit selfish to want more. Maybe that’s one of my struggles.

The other is my family, in particular my kids. I made a decision after Aurora that I would start looking for full-time employment, at a more senior level in 2010. That would give my husband and I time to adjust to the idea and for me to help get the kids ready for the change. The problem is that they’re already keen for the change (although I’m sure they don’t understand all the implications), its me that’s struggling with the concept.

We have been getting the kids ready by letting them take some more responsibility – in the main, in getting to and from school by themselves.  When I don’t work, I had been dropping them and collecting them from school – they in now doing that for themselves (with a lot of checks and balances in place of course – I’m still a neurotic mother :) ).  They are loving it. They keep asking me when they can go to the next step.

I’m the one who is holding back, because I’m going to miss this so much.  I know its going to change anyway as they grow older and become more independent, but I find that I am trying to hold onto this moment in their lives as long as possible. Again, what you would expect from a mother, but not what I would have expected of myself.

Although I have the greatest respect for stay-at-home mum’s, I knew early on that it wasn’t something I could do. By the time I had been home 6 months with my newborns, I was going stir crazy.  Working part-time has given me the best of both worlds and allowed me to be a better mother as a result. For that I am truly grateful, to both my husband  and my workplace for giving me the opportunity to do this.

So 10 years on, its time for a change and time to deal with all the struggles it entails. I know I can make a difference in my profession and I know there will be differences at home, I just hope that we can all adapt to it as we have done in other situations before.

Anyway, as ever, this blog has been a place to help me get my thoughts straight on something I have been mulling over.  If you have gone through a similar process, I would love to hear how you have managed it and whether it has worked out for you and your family – both personally and professionally. An encouragement or a caution if you please – either way they would be much appreciated.

Anatomy of recarpeting a library

books, branches, change management, changes, library buildings 2 Comments »

Last week, our biggest library was recarpeted and repainted and I was part of the moving team.  Narre Warren Library is a 1300 sq mt building, comprising the library, a meeting room, family history space, local history archive, workroom, staffroom, foyer and amenities – the majority of which had to be emptied to allow the makeover to happen.  Apart from some recarpeting around the circulation desk a few years ago, this was the first makeover in the building’s 16 year history.

The moving team comprised 6 core staff, including myself, who worked full-time (or close to it) from Sunday night to Friday afternoon, in varying shifts, ranging from 7am to 3pm, to 1pm to 9pm.  A further 4-6 staff were involved in big moving times and on the last 2 days when we were getting everything back on shelves and into place.  A contract company was hired to assist with heavy moving of shelving and boxes, but the majority of the work was done by the library team.

Over the course of 5 1/2 days, we moved 60,000 items, much of that in boxes and their shelving, twice.  The first move was half of the library’s collection, packed into the other half. Sunday night we began after closing by moving the children’s and young adult areas, whose shelving was on castors.  We then also boxed up and moved the AV collections, magazines, genre fiction, adult fiction and large print collections, as well as the shelving they used and all the furniture that comprised those areas.  Took a few hours, but was fairly straightforward, especially as we were able to just roll some of the shelving, still fully stocked, out of the way. This was the easy part.

Monday was an early start, for all involved.  The painters and carpeters started their work, whilst the moving team started packing up the reference and non-fiction collections we could reach between boxes and shelving.  It took all of Monday for the old carpet to be ripped up on that side of the library, so laying the new carpet didn’t happen until Tuesday.  We were concerned that this would put a big dint in our plans for reopening to the public on Saturday, but were pleasantly surprised when we arrived at 1pm on Tuesday to find that they carpeters had nearly finished and that we were able to start moving things back across to that side of the library.  Which we did.  We finished boxing up non-fiction and moved all 60,000 items, boxes and shelving across to the newly carpeted side of the library.

Wednesday was another early start, with the library team starting to reshelve large print and fiction, whilst the other half of the library was recarpeted and painted.  This left the last 2 days to do the final moving of everything back into place and onto shelves, in preparation for Saturday reopening.

Thursday morning was another early start, but within a couple of hours we had all the non-fiction and reference shelving back in place and it was the start of a major haul, with all hands on deck, to get everything back on shelf and in place throughout the library by Friday evening.

Add to this the fact that we were accepting returns and phone calls from patrons who weren’t aware of the closure and that our daily courier run from other libraries was still happening, there was a lot to still manage in terms of circulation.  So apart from the moving team, we had 2 staff on desk and were open to the public (at least to the edge of the desk), from 10am to 5pm each day.  Amazing how many people, even on seeing the chaos that was the library during this time, asked if they could come in and use the internet, or find a book etc.

Only adding to the interesting times we were experiencing was the opportunity we were taking to tweak some of the collection arrangements.  Although most of the shelving was going back to its original location, some wasn’t and would need to be recreated and reorganised as we started reshelving.  We were also changing some shelving arrangements, including totally redoing adult fiction and large print and changing the sequence of non-fiction.  All to give a better flow for the collections and all for the benefit of our users. Nothing like a bit of spice to keep us on our toes!

So Thursday had the shelving back in place, reference and the adult collections in place and the beginnings of non-fiction reshelved.  New shelving had been creating from the skeletons of old and new homes had been found for our Italian and Basic English collections.

Which left Friday to bring it all together.  Which we did. The last book was reshelved in non-fiction at 2.35pm (not bad as most of the staff were working 7am to 3pm that day).  The last 1/2 hour was spent moving the last of the shelving into place – AV and childrens etc, getting the furniture back in place and then leaving the remaining staff to clear the desk area of its boxes, trolleys and more, ready to reopen on Saturday.

So that was the process.  You can check out the photos on Flickr for a fuller account of proceedings and for a better idea of the size of the job. However, I wanted this blog post to be more than a reflection on the work that was done.  So here goes.

I would highly recommend that any library who wants to do some team building, do a recarpeting project like this. The 6 of us on the main carpeting team, had a wonderful time working together all week.  We all worked very hard, doing exhausting work (the last minor aches disappeared by Monday), working unusual shifts and had an absolute ball doing so.  We had a great team of people, both the core team and the extended team, who were determined to make it happen.  We bonded in a way we couldn’t doing normal library work for several reasons I believe, including – spending so much dedicated time together, being away from the public and the demands they make, being able to be more relaxed and more ourselves as a result of that and also because we genuinely liked and respected our team mates before we started the project.

We were able to share the achievements (applause and much congratulations once the last book was in place), the amusements and the mishaps.  Amusements included finding a 1945 penny in a building only 16 years old and under one bay of shelving finding a fruit tingle, a tic tac, a mint and a nail file (someone’s secret stash!!!).  The mishaps included various cuts from various tools and accessories, including scissors, utlity knives, table legs, tape dispensers and the ultimate of an attack by a drawing pin, which jumped out from a display board and got entrapped in the wild hair of one of our team.

Extra weekend staff helped clear the boxed up backlog from the courier, as well as dealing with the enthusiastic library users who poured through the doors, although it will take several weeks to get the stock reorganised on shelves properly, as we were in such a hurry to get reshelved that we ended up with very full shelves in most cases, but with room to expand into unused bays.

However, it has been all worthwhile as the library is looking great and the feedback from users has been overwhelmingly positive.

From my point of view, the week was a roaring success.  We achieved our goal of getting it all done in 5 days (I’m so task oriented) and was able to do so in good company.  I learned a bit about myself and a lot about my workmates, which has given me greater respect for them personally and professionally.  I am really happy that our users are taking to the new look and shelving changes well, as it adds that nice bit of icing to the cake.

It was a physically taxing week, but I am more than happy to be involved in such a project again if it ever arises, because it was fun.  They say a change is as good as a holiday and I couldn’t have done much different work that usual in this week, but would be happy to do it again, as long as its only periodic – I couldn’t do it everyday!

VALA-CAVAL Anniversary Series 2008

bibligraphic control, change management, digitisation, open source software 1 Comment »

Ive been so busy of late, more on that later, however, I have had the pleasure of being able to liveblog guest speakers Karen Schneider and Lizanne Payne, visiting us for the 30th Anniversary of VALA and CAVAL, with the theme of 30 years of Looking Ahead.

Karens talk was entitled Open – looking at how open source has long been a part of the library profession. In the late 1800s it was the creation of ALA. Many more examples followed, which I lost when I mistakenly deleted what I had already typed into ScribeFire and couldnt get it back. Heres where I picked it up again. 1935 – talking book collections established. 1939 – The introduction of book covering enabled libraries to share and market books to the public. 1976 – Copyright law in US. 1977 – library departments began writing their own automation systems, after 100 years of innovation in libraries. 1978 – AACR2.

In the 1980s, libraries moved to learned helplessness, where they moved to vendors providing their automated systems. In the direction of open however, in the mid 80s, GNU was developed, in the early 1990s Linux began development.

This set the state for Evergreen. Developed by the Georgia Public Library Service, in response to the Y2K issue, built a catalogue to serve the Pines Consortia which comprised all but a few public libraries in the state of Georgia – 258 libraries altogether. Initially, they were looking to purchase a system to support the large demands of their consortia. Initially happy with their choice of ILS, after a few years, found that it was not keeping up with the changing libraries and changing users, both in terms of the size of the consortia and the capabilities of the system.

They decided in 2004, that they would write their own package. They were criticised, forgetting that librarians had been innovators for the previous century. It took 2 years to develop. Its free to use, download and share and libraries are doing so, some without the support of organisations like Equinox.

Its software written by librarian, for librarian. In 2008-09, it is live in over 300 sites, including some international and covering consortia, single library services, hosted sites, academic, public, special and more.

OSS in real life? Perception is that it is only a last option choice, it is not mature enough, the cost is deceptive. OSS is liable to rapid application development, which is generally true because there are multiple developers out there working towards solutions. OSS is easy to customise, although its interesting that the customisation requests from libraries are often for things that other libraries would also want.

Partnerships have been developed with 3rd parties in an open environment – so the focus is on the service, not on the proprietary code. OSS has interoperability, adding other modules and software, because the package has been developed on open standards. OSS not great in general on documentation – takes back stage as the developers generally know what it is and forget that other people need it. Has been a problem for Evergreen, but one that is being resolved now with a dedicated team of people writing the documentation as we speak.

GIft Economy – the development group has been small, with a very limited group of library software developers, but as more libraries come on board, this group is growing.

When libraries handed over the reins of automation to vendors, we removed ourselves from the design of such systems. We bought the packages and then grumbled about it. Librarians have great ideas for their ILSs, but those ideas rarely come to fruition in those same ILSs.

Best way for librarians to find ways to improve their ILSs is to use them prolifically as a user, not as a staff member. That way you can truly have the library experience, whilst keeping an eye to how it can improve.

Intrigued by the Biometric lending option utilised by one small public library in Georgia – for those people who consistently forget their library cards.

After afternoon tea, Lizanne Payne spoke on the Future of Library Collections: access and stewardship in a networked world. Lizanne is the Executive Director of the Washington Research Library Consortium.

Until about 40 years ago, libraries were local centres of learning, where the aim was to gather as many resources together in one place, as possible. We still attribute higher value to libraries with the greater number of volumes, even though our value goes beyond this now.

In the 60s, our resources were accessible through the joys of the oak drawer encased card catalogue. In the 80s, the online catalogue, meant that you could at least find out what resources were available in your library, before physically entering it. Now, our resources are electronic, available anywhere, anytime, but we also remain custodians to our physical collections. Lizanne believes that libraries are becoming more global and that we are within 10 years of being system wide repositories.

Trend: libraries as place – they are for people. They are moving from places to house books to places to host people. New spaces are for users, not for books. Print holdings are moved to less accessible parts of the buildings and the focus is on the user and the electronic.

Trend: electronic journals and books are viable alternatives. Vast majority are available in electronic formats.

Trend: campus attitudes towards libraries are changing. Only 10% of users start with the library building to start their research. Only 25% started with the library catalogue. Of faculty, 50% viewed the library gateway function as very important – for librarians its 90%. :)

In increasingly valuable campus space, the justification for unused print resources taking up this space is being questioned. 35 million volumes in Australian academic libraries at present (OCLC stats). The numbers are not declining, as titles are still being bought and needing to be stored. Space is being reclaimed in the main library, by utilising high density facilities – usually offsite, to manage the less used resources the library has.

Harvard model storage facility – volumes stored by size for maximum density and hold up to 2 million volumes per 4000sq.mts, cherry picker for retrieval, usually off site, scheduled delivery with a construction cost per volume of approx USD $3. Typical retrieval is 1-3% per year.

Automated storage and retrieval system – volumes stored in metals bins, retrieved by robot mechanism, can hold over 1 million volumes per building module, built on campus, delivery in minutes, construction cost per volume approx USD $10. Some libraries are putting a hugh proportion of their collection in such a facility, as it aims to have it as quick to collect as if the user had to go to the shelves to collect it themselves.

Shared Storage Models: Shared secondary storage for multiple library services, with no collection sharing – separate space within the same building. Shared or last copy storage – where ownership changes to the consortia when item is put into storage.

Print journal archiving: Prospective archiving is where the print edition of an electronic subscriptionis sent to storage for archiving. Digitizer dark archives – print editions are available for rescanning in case something happens to the digital archive.

Bright Archive is a consortia of Australian university libraries working on an agreement to share and archive resources.

US Research Reserve – aims to safeguard the long term future of printed research journals, can access copy at the British Library, with 2 other libraries holding backup copies – other copies can be withdrawn. Got central funding for deduplication and have continuing funding for deduplication and too develop systems, Project goal – 100km of free space across academic libraries in the UK.

Mass Digitization will have a profound affect on how we retain print copies locally. Google Book Search is mass scanning from major libraries without selection, in copyright works shown as snippet, full image for out of copyright, new feature of library subscriptions to full-text (may be free for public libraries), MARC records going itno OCLC API for one-off search, millions of books scanned although exact number not known. Also Open Content Alliance, scanning out of copyright titles and the Hathi Trust aiming to develop a long term digitisation program to protect these materials, in case the other projects break down and disappear.

Local scan to build e-book collections is being used by Emory University. Machine scans the book and then they are available for purchase from Amazon. CAVALs Carm Centre is doing something similar.

Networked print on demand printers have become small enough and financially viable for some libraries to take on. University of Michigan prints from Google Books, Open Content Alliance or other digital books.

Evolving library ecosystem – electronic content will be even more ubiquitous resulting in print repositories serving the greater network – holding non-common, unique titles, bound journals etc.

Our focus over the next decade, will be finding the balance over how we retain items centrally and locally and how we manage our collections within and between library services.

Moving to a planned redundancy model – need to plan for a certain amount of copies be kept by libraries, so that with the pressure on libraries, we dont come to a point where there are no copies left. Yano study determined the minimum number should be 13.

Access and stewardship model for the future is now the just in time being prolific and the just in case being the backup.

However, dealing with the politics, systemic needs, local needs, administration and more will be the biggest challenges into the future. Lizanne doesnt have the answer to these issues, but putting them out there for discussion is a good first step.

Sally Brown on managing change

Sally Browne, change management 2 Comments »

Several weeks ago we had our annual Staff Development Dinner. Its a dinner for all library staff (voluntary) where we come and get together for good food, good company and a special guest speaker, who this year was former fashion designer and amazing lady Sally Browne.

As I have been on holidays and so have been pretty out of the loop re: library related stuff, I thought I would get around to blogging my notes from Sally’s presentation.

She has an amazing story to tell and tells it in an entertaining way, through the use of stories. She spoke of managing change, which she has had a lot of her in her own life and which she has done with an amazingly positive attitude, regardless of circumstances. My notes below are a snapshot of what she spoke on, so it will be a bit choppy, but I hope there is something in it for you too.

She began with the story of the twins – one a pessimist, the other an optimist. Long story short, to test the level of these, the pessimist was sent into a room full of toys, the optimist into a room full of manure. The pessimist was found to be crying over how the batteries would run out and how the toys will break and the optimist was found dancing in the manure – because “with that amount of manure, there has to be a pony in here somewhere!”

We are being given permission to be different.

There is power in having a positive attitude, especially in the face of adversity.

Sally’s fashion business strengthened significantly, when their staff meetings changed to discussing what went right this week and how do they build on it, rather than the witch hunt it used to be.

From a health point of view, when we exercise our emotions beyond a reasonable amount, ie. through stress, our heart rate goes up.

“There are no bad moments, just awakening moments and I have woken up a few times.”

“When things get really bad, as long as you’re breathing, there’s hope.”

There is a fine line between new services and traditional services.

We have a choice – change is difficult. We can be victors or victims.

With change, there will always be complaining, regardless of how well it is managed.

Change is about pushing out of your comfort zone.

When changing, your small still voice tries to take over – you can submit to it or breakthrough. If you breakthrough you can really find out what you are made of.

If we have family, friends, food and freedom, we have everything!

A psychological happiness assessment with 13 questions has 11 questions on belonging. Which is why third world people are generally happier, because although they have no material possessions, they have each other, which many well-to-do westerners don’t.

We have the potential within us to live the lives we want – lack of money and fear of failure can hold us back. How much baggage do we carry that is holding us back. ie. guilt, resentment.

Sally’s advice:
- Not going to get far if we are carrying negative baggage
- Slow down and take time for people
- Exercise your sense of humour
- So easy to criticise, why not build up people by complimenting instead
(warm fuzzies)

That’s just my two cents worth, from a fun and inspiring evening.

CIL2007 – Guiding Libraries & Info Pros through change – David Lee King

CIL2007, Library 2.0, change management No Comments »

David polled the attendees on their experience of change. We are all inspired to go back and make change, but will run into “brick walls” once we get back to work.

Essence of the quotes he used was that the only certain thing about the future is change! Best staff are self-motivated, the key is not to demotivate them.

Historically technology and libraries have not changed very fast. Going fast in the 90’s with gopher and telnet. 2004 – Web 2.0 coined. Library techie changed goes extraordinarily fast. Most popular websites are MySpace – 2003 and YouTube 2005.

Job titles: Digital Branch and Services Manager, Virtual Services Librarian and more coming with this change.

Change the old way:

- leaders simply ordered changes

- goal was to get it accomplished

- when it failed, leaders reviewed to see where it went wrong

However, change is external, transition is internal, so they need to manage the change inside first, before external changes can happen. Most leaders focused on the change not the transition.

3 steps to Transition

- Saying goodbye – letting go of the past

- Shifting into neutral – focus on the details – but some people get stuck here

- Moving Forward – begin behaving in the new way – resistance will happen, doing new things can feel weird sometimes

Resistance is not the problem – management’s reaction to it creates problems, the resistors see it as survival.

Three levels of resistance:

Information based – not enough info, disagreement with the idea, not familiar with it, confusion

Physiological/emotional – job is threatened, future with the organization, respect of peers

Bigger stuff – personal history, identity, significant disagreement over values, transference (representing someone else)

How to navigate change:

Just for leaders and techies – already come to terms with the change, understand why people may not want to change, understand that its transitions, not the change that’s causing problems

Steps to take – describe it succinctly, plan carefully, help people respectfully let go, constant communication, create temporary solutions when needed, model new behaviour

Don’t do these things – don’t confuse novelty with innovation, don’t confuse motion with action, don’t keep something going if it “still has a few good years of life”

For techies – you might be able to change quickly, there are areas where you don’t, always share too much, technojust(ication) = no technolust or technomust

If you refuse to change – there are missed career opportunities, miss out on expanding your network and ability to develop new relationships, miss out on shaping your new destiny and reality

Parting thoughts on change – if you are not being told about it, ask! – work on stress management strategies, break old habits, whine with purpose – constructive criticism is good.