Connecting Librarian

I am very big on efficiency, including ensuring that our information flow from our library is used as effectively as possible.

Our library has five blogs, four of which are hosted by Blogger. To make the most of this content, to ensure that people are seeing it when they don’t know about the blogs (and many don’t, regardless of how much we promote them), we feed each of them to our library homepage. (the fifth is already there)

We were wondering how effective this was and started doing some statistical analysis. Up until recently, we only counted visits to the actual blogs at  Blogger and to our news blog on Drupal.  The statistics were better for some than for others, but one of our blogs was quite low and it was getting a bit discouraging, when you considered the effort that went into creating both the blog and the regular content that goes into it.

So I took another look at the blog content and how it was being used in various locations.  Between readers of the actual blogs (counted using Google Analytics), subscribers (using Feedburner) and then reads of the blog posts on our website (counted using Drupal Statistics), we found that our blog content was being read by anything up to 300% more than just at the blogs alone!  Quite eye-opening really.

And this doesn’t count the people who just scan read the summary of each post as it appears on the library’s homepage. The Drupal only counts a read when the post title is clicked on and the reader goes to the full-text of the posts (which is also on the website).

So we have this great content, being utilised in numerous locations and getting a much wider audience, with little effort from library staff, due to the joy of RSS feeds. (gotta love em).

Then back in August, Brian Herzog posted on his blog Swiss Army Librarian – Visualising the flow of my library’s information online and I pounced on that idea.  His flowchart came after their Facebook page launch and so I created one for our library, to help convince our management that we should launch our Facebook page.  Their reasonable concern was that it would be too staff-intensive for too little return. The flowchart was designed to show that staff time would be minimal and after some guidelines on management of the page were created, we got the go ahead to launch.

Here’s the flowchart I created:

We could have automated the process further, by posting the feed from our library news blog straight to Facebook, but decided against it. Instead, we post that content to our Wall, in a bit more of a casual voice, which gives us the opportunity to engage more personally with our Facebook page and our fans.

The flowchart has also given us some areas to consider improving in and things to consider if we ever expand our online presences to include sites like Twitter, Google Plus and others. (after all, who knows what the next big online thing will be!)

Can we use this concept for other information flows?  I am thinking of doing one for my personal presences, seeing where I can maybe get a more consistent message out on my various networks.  But that’s a task for another day.

How does your library’s online information flow work?  Would love to hear any ideas you have that might help us change or improve ours.

And thanks Brian for the awesome idea!

I am always amazed at how many people read my writing. Thank you again by the way, I appreciate it.

I also am amazed at learning things about my blog and other library blogs from an outside perspective. There is no-one better at doing this (or actually doing it all to any level), than Walt Crawford.

Uploaded to Flickr on 13th May 2006, by Alpha Six, Creative Commons Attribution-ShareAlike 2.0 Generic

Walt has written books on library blogs and their metrics (amongst other things) and pulled some data out for a recent issue of Cites and Insights (which is always worth a read).  Here’s some highlights I found intriguing:

• Fewer new library blogs and fewer library blogs in general (is the age of the blog over, or is it just the hype that has died?)
• Fewer posts on those blogs
• Longer posts
• Fewer comments

My response to these?

• Fewer new library blogs – reached critical mass, maybe we have enough librarians talking about all the different areas of librarianship
• Fewer library blogs – they were taken up with fervour a few years back, but new things have happened (like Twitter) and some people may have said all they have to say, so have moved on
• Longer posts – maybe becoming more about information than about conversation?
• Fewer comments – I think this is because the conversation has moved away from blogs to Twitter and other social networking sites

Having said that, I still believe in the value of library blogs – you only need to look at my feed reader to see that is true.  What do you think?

And of course as usual, as I was pondering before writing this post, something else related appears. Walt is doing more research and is looking for library blogs he may have missed. Check out his post Liblogs: what am I missing? to ensure either yours or the ones you read are included.

This research is valuable and important, so please support it in any way you can.

Thanks!

When I first read about the 30 blog posts in 30 days challenge, through several of my RSS feeds, I thought that it would be too much for me to get involved. I have gotten so busy with taking on the Acting Branch Manager role of our biggest public library that I couldn’t imagine being able to write something every day.

But then I realised it was a perfect way to make the most of this experience. So my plan is to blog every day in June, as per the challenge, with a definite focus on what I am discovering and learning as I step back into a role I have much experience in as a younger librarian.

by Joyce-Rhiannon at Flickr

So my first reflection is that with age comes wisdom. One of our managers pointed this out to me after I had accepted the role. I hadn’t thought about it before that. When I had my first Branch Manager role, I was in my early 20s and by the time I moved to Information Services, I will in my early 30s.

Now I am in my mid 40s and have very quickly discovered the wisdom of that saying. I have many years of library experience, both branch managing and other roles, but I also have many years of life experience to back up and complement that. And I am discovering that is invaluable as I find myself working more with individuals. It has given me more insight on how to deal with people, how to be hands or hands off and knowing when each is appropriate and with whom.

Anyway, that’s just a starting reflection, so watch this space over the next month as I learn a lot more about management, about people and particularly about myself.

I encourage you to check out the other bloggers who have also accepted the challenge – listed in the comments field on the 30 blog posts in 30 days challenge.

Your support in reading and commenting on these posts I am sure would be greatly appreciated.

Its my fourth anniversary of blogging, my blogiversary.  On the 29th July 2005, I posted my first entry to Connecting Librarian, at that time at blogger.com.  Four years later and wow, what a ride!

I’ve been thinking about blogging for a while now.  Even considered stopping altogether, but couldn’t bring myself to do it.  Although I’m not blogging as regularly, I still feel I have something to say and that this is one of the places I can say it.

Some of the reasons I have been blogging less, are that I am twittering more (most days and for most of the day usually) and I have been more writing away from the online, in the form of conference papers and articles, as well as continuing to do book reviews for ALJ.  I have 1 article and 2 conference papers on the go at present too.

I’m feeling less pressure to blog too, probably because of my increased presence on Twitter and Facebook – now I try to blog at least once a month, if not once a fortnight, but only when I have something to say, not just for the sake of it. Maybe I’m finally maturing as a blogger.

And just when I think about blogging less, I find the content to do 3 blog posts in 4 days.  Figures!

I’m far from being the only one thinking about how blogging is changing.  Iris Jastram (Pegasus Librarian) in her post The ebb and flow of my online communities talks about how, between chat rooms, Twitter and her blog, she is having trouble finding her centre.  I can relate to that.

Connecting Librarian was intended to be the centre of my online presence, but its now one of three main locations you will find me.  Its now becoming where I do my deeper thinking, whilst Twitter is where I have more of my interactions and conversations and Facebook is mostly just about connections.  Are others experiencing the same?

Meredith Farkas (Information Wants to be Free) in her post Whither blogging and the library blogosphere? laments what has happened to blogging in the face of micro-blogging.  I too miss the depth of content that comes with blogging and I have noticed a marked decrease in the frequency of blog posts arriving in my RSS reader.  On the other hand however, I love the immediacy and the contact that micro-blogging brings.

I twitter and then feed my twitters through to my Facebook status.  When I write a blog post, I twitter that.  So a blog post can be seen by people who read my blog, who follow me on Twitter or who have friended me on Facebook.  It becomes even more interesting when you start getting comments back on a blog post at each of these places as well.  So where is my centre?

I think that for now, my centre is Twitter – that’s where I spend most of my time in terms of an online presence, but I am not giving up my blog.  I still have many things to share and this is the ideal forum for that. Facebook is just another means of spreading the news from the first two and connecting with people that I can’t connect to otherwise.

So Happy Blogiversary to me and thanks to all my blog subscribers and readers. I am still amazed that you are following me and am grateful that you do.  Be reassured that there will still be blog posts, in the next year, although maybe not as often as I have in the past. I still want to blog though because I am still learning and discovering and find I still want to share all that I do, whilst “connecting new ideas and technologies with library service”.

So what is Connecting Librarian all about?  My byline says it is about “Connecting new ideas and technologies with library service”.  Which it is, but it’s interesting to see whether three years of posts actually reflect this aim.

Enter Wordle.   “Wordle is a toy for generating “word clouds” from text that you provide.”  When it launched, it could only be used with text you input, but now it does blogs!  So below is the image generated by my blog.

Wordle.net

Interestingly, but unsurprisingly, Conference is very big.  Its not that I go to a lot of conferences, its just that when I do, I blog intensively.  Books is also large, which is very interesting considering that this blog tends to focus on technology.

Anyway, feel free to have a play with Wordle.  You can change colours, shape and more.

Speaking of conferences, I have finally posted my ALIA Dreaming 08 conference photos (maily from the dinner) to my Flickr account.  Feel free to check them out.

Its my 3rd blogaversary and I’ve been trying to think about what to post about to celebrate and decided its a good time to review the past 12 months of professional activity.  So here’s what I consider are my major achievements professionally, both inside and outside of work.  This is more for me I guess, to remind myself what I have been doing that has kept me so busy and to encourage me in the year ahead.  I don’t know if you will get anything out of it, but I hope you do.  I won’t presume however, to say what it will be.

This is my 176th post, so things were a bit quieter in the past year, mainly because other things were happening to occupy my time and engage my attention.  Comments are up to 270 for the three years and I thank all my commenters for leaving them. They are encouraging and sometimes thought-provoking and knowing how busy we all are, I appreciate the time you took.

So in the last year, I have given 6 presentations, ranging from 10 minutes to 6 hours in length (the 6 hours was a day long masterclass), of which 2 presentations were at conferences (only 1 of which I attended the whole time), I have written a chapter for a book which has now been published, have had a journal article and 2 other conference papers accepted, which will be published and presented in the forthcoming year.

I attended the VALA conference and Michael Stephen’s Hyperlinked Library seminars, listened to countless podcasts, read countless journal articles and even more blog posts.  Its amazing my head hasn’t exploded from all the information I have taken in and yet it is still only a drop in the ocean of what’s out there, even in my own profession.

In the past year I have written 52 blog posts for this blog, as well as blogging at Invisible Ink (nowhere near as prolifically) and at 2 of my library’s 3 blogs, one of them at least weekly.  So I get plenty of time to write and my confidence in presenting has improved dramatically.

At work I have helped 60 staff to being the Learning 2.0 program, I have created Google Maps for all our branches and mobile library stops, I have helped other library staff create and launch 2 new blogs, built up the team on our existing blog and written our library policy to support these endeavours.  I have done screencasts on using our catalogues, introduced a web poll, embedded a search box and direct account login to all our library webpages, all whilst doing minor tweaks and regular updates on our badly needing an update website (which will now happen in this coming year).

So its been an awesome and life changing year.  If you had told me, even a year ago that I would feel comfortable presenting, I would have laughed at you.  What a difference a year makes.  (not that presenting will ever be easy, lol)  I feel like I have developed as more of a professional librarian, rather than just a librarian doing a particular job.  I am proud of that distinction, just as I am proud to be a librarian and proud of the job I have done for my library.

The coming year brings two conference presentations, the publication of my journal article and I am part of the organising committee for the VALA 2010 conference.  And that just the things I know of.  Its a good time to be a librarian and I’m going to make the most of every opportunity that comes my way – I’m having too much fun to be doing anything else!

Been a bit quiet on this blog, because there has been way too much happening at home. However, I have had a couple of emails recently that caught my interest.

The first was from someone asking me to allow them to guest post on my website. I know other bloggers do, but I hadn’t even considered the idea until someone asked. My immediate response was almost childish – along the lines of “its mine, you can’t have it”.  I got over that and thought about it with more consideration and still ended up deciding against it, for a number of reasons.  These included, not knowing the person making the request, either professionally or personally and having a feeling of responsibility to people who read this blog and not wanting to damage the trust which you have entrusted to me.  So I politely declined, however I referred them to another blog I post to, which does take guest posts, leaving it to them as to whether they would take up the offer.

This was followed a day or so later by a request to write a post, about a post written on another blog.  Again, this was the first time I had ever received such a request.  As I had already gone through the thought process with the first request, this was more straightforward.  I checked out the blog post to see what it was about and then again decided against it and emailed them back to let them know.

I have come out of this with a few thoughts. Have I made the right decision?  I still think I have, for the reasons I outlined above and because there are other avenues for these people to pursue.  The next thought was wow, my blog is important enough that people think they will get attention by having their content published through it, or alternatively they are trying with everybody they can and I was just one on a long list.  Either way, I am still going to happily blog whenever I get the inspiration to do so, whether that is several times a week, or once a month.

Hope you’re OK with that too.

I have been thinking about this subject for weeks, longer probably and I’m not the only one. There’s been a lot of discussion about what social software people are using, people stopping blogging and some restarting and more. In the light of this, I thought it was about time I sorted out all the myriad of thoughts and ideas that are going around my head and totally confuse you about it too.

I have been exploring lots of social software online in the past 3 years or so and I think I am finally settling into a few selected ones that I am enjoying. The places I spend at least a little time everyday are Twitter (feel free to follow me - tango2), Facebook and a gaming site Gold Token, besides the several email addresses I monitor for myself, my work, hubby’s business and my church. I also believe in this blog still, although I am not posting as often, probably for a couple of reasons, which I will go into later.

http://oedb.org/blogs/ilibrarian/2007/11/

I tried Library 2.0 on Ning, but there’s only so much you can do online and I find that most of the people I want to be in contact with are on Facebook. I never registered for Linked In, never felt the need because of my Facebook connections. And Facebook has great word games, although I could do without the vampires, zombies, knights etc. I use IM mainly at work, but not much at home, probably because I don’t have many addresses yet, so that could change. I love del.icio.us, but at home I am using it more as ‘I want to know where these websites are when I need them’ account. At work however, I am having a ball, using it for our Olympic Games links. And don’t get me started on podcasts and RSS feeds (both of which I love).

I want to do more with my Library Thing account, maybe integrating it more with my blog, like I have with Twitter, the same with my Flickr account and I haven’t gotten into YouTube or any equivalent yet, except as a regular viewer. We’ll see what happens though. Still that’s a lot to be using and trying to keep up with on a regular basis.

I have a feed from my blog going into my Facebook and I have integrated my Twitter feed into my Facebook and my blog because I don’t want to be concentrated in one spot. I like the idea of being able to be seen and heard in a number of places. Exhibitionist maybe, or maybe just a librarian to the core, making it as easy as possible to find that information. Dispersing my twitter feeds means that have to open them up, which for some people is a legitimate privacy concern, but I can live with that. Again, I guess its the librarian in me that just wants as many access points as possible. On the otherhand, it means that I can’t discuss everything that I may want to (ie. the odd rant), as it would viewable by all, including those about whom I am ranting, but that’s the price you pay.

So why 2008 in the title? Because all this will change. Two years ago I just had the blog, email and a bit of IM. Delicious was something new on the radar for me then too. Its only in the last year that I have really got immersed in Twitter and Facebook. So who knows how the landscape and how I choose to use it, will change in the next year.

So I guess I’m saying, that I plan to be found online in these places: my blog, facebook, twitter, delicious, flickr, library thing (getting there anyway) and that’s enough for now. I like being in all those diverse places, but I also like my content coming together in one place, to give a big picture view, so that’s where this blog will still play a big part.

The blog as I said earlier has been quieter, for a number of reasons. Firstly, because I am spending time in the other places I have mentioned, secondly because I have been doing some presentations, writing papers and have just finished a couple of articles (waiting to hear if they will be published). Thirdly, the big changes that seemed to be happening and happening fast with Web 2.0, seem to be slowing down a bit. Comes from being on the cutting edge I guess, we are now just waiting for everyone else to catch up a bit before we move onto to the next big thing – or maybe we’re just waiting for the next big thing to appear? Or is it just me?

So how do I manage to keep up with all this. I don’t know really. But Clay Shirky, author of “Here comes everybody“, has some thoughts on that. I really recommend you take the time to watch this video, where he explains where the time comes from. Its worth the 15 minute investment (and I really must get the book and stick it on Library Thing).

Anyway, so now you know where to find me. And wherever you go looking for me, you can be guaranteed that you’ll be able to find out what I’m up to. Whether or not you want to, is entirely up to you!

Alan Butters – Sybis
“New RFID technologies & standards: what does it all mean for your library”
handouts available from Alan’s website

Two ISO standards in common use – ISO 15693, ISO 18000-3 (newest).
Tag Data model and privacy and data security mechanisms are not prescribed in these standards.
Implications: no interoperability between systems, have to reprogram tags when changing vendors, difficult to mix and match equipment.
Standards work on the communication between the tag and the reader.  ISO working group is working on an international standard of data models on the tag – some debate over the format, been going on for over a year.  Compromise position adopted at a third meeting.

ISO 28560 to be structured in three parts: (standard aimed at libraries, but could be adapted to other organisation types)
1. General requirements and data elements ie. item identifier, call no, instituitional ID, title etc – approximately 25 items thus far.
2. Encoding based on ISO/IEC 15962 (as proposed by Standards Australia) – only item ID is mandatory, the rest is optional
3. Fixed length encoding – variation on fixed models already in place

Ultra High Frequency (UHF) RFID in libraries:
RFID operates at multiple frequencies, usually use Band 19 – high end of the frequency.
Frequency selected to match the application – read speed, distance and other performance criteria

Why differ? advantages for libraries – faster read rates, greater read distance, cheaper tags and readers, greater immunity to tag masking, compatability with supply chain initiatives. ie. Walmart.

UHF FAQ: HF is more mature and capable and can deliver to libraries.  UHF is still very new in libraries, limited suppliers.
Why not UHF? More info is needed on UHF libraries – works on mobile phones range of the spectrum.  Mostly used in warehouses, what are the implications for office type environments with people not just objects.  How long will they last?   Mainly used for short term use in warehousing.  Lose anything going to UHF? Less control, narrower product range, not interoperable with HF systems, suppliers are not library experienced.  Can’t mix HF and UHF.  Future is unknown, don’t know which will come out on top – might coexist or something new may come out.  RFID systems on the market now can deliver the benefits that libraries are seeking.

www.sybis.com.au – “RFID for Libraries: a comparison of HF and UHF options” – white paper

Kathryn Greenhill – Murdoch Uni, Constance Wiebrands – Curtin Uni
“Libraries Interact: collaboration and community in the Australian library blogosphere”

LINT is one of only two group library blogs in Australia.  Encourages contributions from anyone, as long as they are on-topic. Not aligned with any formal body.

200 hits per day and have 550 subscribers.  22680 hits in December 2007 – includes a lot of spam.  Visitors – 1/6 from Australian, most from US, also readers from Egypt, Netherlands, Canada, UK and Europe.

THALI – this helps all libraries interact – Indian dish with many different tastes.  Spread across the country and across the world.

Platform – self hosted WordPress – $100 per year.  Plugins to control Spam, for editing, statistics, to apply metadata, backup.  Feedburner is used for RSS feeds and gives an email subscription option.  Tools for collaboration – 90% done using Google groups, PB Wiki for documentation. Social bookmarking using Connotea and CiteULike.

Tools for Australian libraries, based on the blog: Australian Library blogs list, Australian Library blogs search using Google custom search. Surveys. VLINT – Virtual libraries interact.  Frappr map of LINT’s readers.  Thali tags – hot issues in the Australian blogosphere – takes thali blog posts, sends them through a Yahoo pipe and generates a tag cloud. Professional reading room – a page on the blog, where we can put out a list of articles which we think Australian librarians should read – with an RSS feed.

Went live on 8th July 2006 – discussed for a month or so.  Established over the course of a weekend.  Jan 26 2008 – 313 posts, 557 comments.  Very informal group, not written principles.  LINT is a growing, evolving project.  An idea will work only if someone has time to do it, but everyone is available to bounce around ideas – fantastic professional support network.  No single person is in charge – can be a slight disadvantage, but all have a sense of responsibility for LINT.  No formal decision making process, done by informal negotiation and discussion – consensus is accepted by the group.  Assess situations and deal with them as they arise and we don’t create pre-emptive rules.  Highest return for lowest effort.

Community of practice – learning is not a separate activity, it comes from participation in daily life. (citation in paper – Lave and Venga).  Engagement in shared activity facilitates shared learning.  About: LINT is an ongoing process – its about a shared activity, continually negotiated by its members.  All tools we have used have improved our coding, writing and communication skills.  Function: social nature of LINT keeps us focussed, but adds an element of interest and fun to the process, no real difficulty in keeping motivated.  Capability: tangible aspect is the blog, plus the tools that have been created, but the intangibles are almost more important – development of the community, not just the technical community but a support network, which is extremely valuable.  Physical meeting of group members just confirmed the relationships that had been established online.

Survey Monkey was used in September 2007 to survey other group library blogs. 63 responses: uses – professional and was part of their job and was required – learning skills including writing, community – contributing to the profession, and other personal reasons.

Get involved – librariesinteract.info – read, subscribe, comment and write a post to contribute to the blog.

Future: we have a new look but the rest is in planning.

Ellen Forsyth – State Library of NSW
“Fancy walkie talkies: Star Trek communicators or roving reference? (2006 Travel Scholar)”

Travel Scholarship investigated roving reference using walkie talkies, wireless bluetooth, shelf end OPACs and more.  Roving reference in these instances also have a desk, although desks are changing also. Taking the services away from the desk involves changes to the service. Consideration needs to be taken of technology to help the librarian to help the user.

Low tech – OPACs at the extremities of the library, so its on hand when you are in shelves.

Vocera voice command system on a badge hung around the neck, used by some public libraries to assist with staff communication as well as reference.  Needs a good wireless network and was used mainly in very big libraries.  Most libraries have 50 devices, keyed into individuals and all had licences for more, mainly reference staff.  Staff are encouraged to stay logged in all day, but can put them on hold when you don’t want to be disturbed.  Very easy to use, library staff commented on ease of implementation and training.  System was trained in 5 minutes to understand your accent in relation to commands.  Incoming phone calls can be transferred to someone with a badge. Can call individuals, a group or all staff, for emergencies, or help required etc. Telephone reference is being redirected straight to the Vocera badges, instead of ringing a phone, it goes to the rostered reference librarian.  Reference desks are being rebuilt as smaller and less daunting.

Walkie talkies and headsets with earpieces are also being used at some libraries. Radio means you hear every single message, but it worked well at those libraries.

Whilst I catch up on quite a bit of reading and get my head around my next planned post, whilst also getting my children ready for school (with my son starting Grade Prep) I thought I would point out a great resource.

Many of you would already have seen at least some of these, but they are all well worth a look. The videos are all quite short (3 to 4 minutes generally) and do a good job of explaining the topic at hand in layman’s terms. Kind of like a video dummies guide.

From Common Craft – “We produce short videos that make complex subjects easier to understand.” The Common Craft Show is a series of free videos on social media topics, which also help them to showcase their work.

Anyway, the ones most of interest to me and I will assume will be of some interest to you are:
Video: Google Docs in Plain English
Video: Online Photo Sharing in Plain English
Video: Blogs in Plain English
Video: Social Bookmarking in Plain English
Video: Wikis in Plain English
RSS in Plain English

I would also recommend them as ones to show others who may be struggling with the particular idea being discussed. They are brief, easy to understand, user friendly and even a little bit of fun. Take some time to check them out and enjoy!