Its Day 8 of the 30 blog posts in 30 days challenge. Let me start this post by saying that our public library users are, in the vast majority, lovely people who are pleasant, give us few problems and are generally fine to deal with.
Now for those who aren’t. Start of whinge.
I don’t know if I ever really experienced this in my previous branch manager incarnations (probably because the buildings were new then), but I seem to spend a lot of time logging, documenting and following up on maintenance requests, mostly building and fittings related.
A large number of these are not due to bad library design, poor maintenance of buildings or equipment or even accidental. A large number of maintenance requests are a result of people deliberately getting up to no good. I won’t be specific, otherwise I will put you off whatever meal you have planned next.
It just gets me that maintenance problems in the main are not accidental, not a side-effect of something done incidentally, but a deliberate act. I really don’t get why? Is there something brave, smart or otherwise extraordinary about picking on a public library and causing damage/disturbance to other members of the public – not just library staff? Or is it more cowardice as we can be seen to be a soft target?
And its not just the deliberate vandalism that makes me wonder, but also the way some ordinary people treat the facilities. If someone treated their home in the same way, they would be outraged. In a sense, the public library is a kind of home – a home for the staff who work there and for people who use it regularly. We all want a pleasant space to visit.
Unfortunately we can’t have eyes and ears everywhere, but we do what we can to help remind people to respect the facilities and the people using them. On the otherhand, we wouldn’t want to have eyes in some areas, so instead we just deal with the issue as best we can.
End of whinge.
I feel better now, thanks!