Monthly Archive: April 2006

Apr 22

Cost of outsourcing

Although not directly to do with libraries, this story is something that hits close to home personally. We’re stressing Indian callers is a story in Queensland’s Sunday Mail newspaper, which outlines the stress and burnout that workers in Indian call centres are experiencing from their encounters with Australian callees. Having been the recipient of many …

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Apr 07

Australian blogs

We here in Australia are still pretty new to blogs, especially in libraries and especially compared to the US, but we are catching up. However, there is a new tool available to Australian bloggers and to those seeking Australian blogs, which will hopefully help our local blogs to become more a part of mainstream internet …

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Apr 07

Surveying now!

Funny isn’t it. When I wrote that last post, it hadn’t really filtered through my head, that my library service was being involved in a similar public survey so soon. This one is a little different than previous ones however. The Library Census 2006 is being run by I & J Management Services, on behalf …

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